IT mediated customer services in E-government: A citizen's perspective

Communications of the Association for Information Systems

Volumn 24, Issue 1, 2009, Pages 175-198

  Tan, Chee Wee ^a   Benbasat, Izak ^a  

^a UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

Information systems development; IT innovation and adoption; Transaction systems

Indexed keywords

INFORMATION SERVICES; LIFE CYCLE; WEB DESIGN; WEBSITES;

CITIZEN'S PERSPECTIVES; DIFFERENTIATING SERVICES; E-GOVERNMENT SERVICES; FUNCTIONAL SPECIFICATION; INFORMATION SYSTEMS DEVELOPMENT; IT INNOVATION; TECHNOLOGICAL SOLUTION; TRANSACTION SYSTEMS;

E-GOVERNMENT;

EID: 70349322339     PISSN: 15293181     EISSN: None     Source Type: Journal    
DOI: 10.17705/1cais.02412     Document Type: Article

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