E-quality in the e-services provision of legal practices

Managing Service Quality: An International Journal

Volumn 13, Issue 6, 2003, Pages 483-491

  Douglas, Alex ^a   Muir, Lindsey ^a   Meehan, Karon ^a  

^a LIVERPOOL JOHN MOORES UNIVERSITY   (United Kingdom)

Author keywords

Professional services; Quality management

Indexed keywords

EID: 84986132936     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310506540     Document Type: Article

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