ANTECEDENTS OF THE ADOPTION OF E-PAYMENT SERVICES IN THE PUBLIC SECTOR

Proceedings of the International Conference on Information Systems, ICIS 2004

Volumn , Issue , 2004, Pages 65-76

  Treiblmaier, Horst ^a   Pinterits, Andreas ^a   Floh, Arne ^a  

^a VIENNA UNIVERSITY OF ECONOMICS AND BUSINESS   (Austria)

Author keywords

E government; e payment

Indexed keywords

GOVERNMENT DATA PROCESSING;

DIFFERENT STAGES; E-GOVERNMENT; E-PAYMENTS; ELECTRONICGOVERNMENT (E-GOVERNMENT); GOVERNMENT INITIATIVES; ON-LINE PAYMENT; PAYMENT SECURITY; PAYMENT SERVICES; PUBLIC SECTOR; WEB-SITES;

ELECTRONIC MONEY;

EID: 84900217247     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (53)

1. Accenture. “eGovernment Leadership: High Performance, Maximum Value,” Hamilton, Bermuda, UK, 2004 (available online at http://www.accenture.com/xdoc/en/industries/government/gove_egov_value.pdf; accessed September 1, 2004).
2. Ajzen, I. “The Theory of Planned Behavior,” Organizational Behavior and Human Decision Processes (50), 1991, pp. 179-211.
3. Aladwani, A. M. “Online Banking: A Field Study of Drivers, Development Challenges, and Expectations,” International Journal of Information Management (21:3), 2001, pp. 213-225.
4. Andersen, K. V., and Kraemer, K. L. “Information Technology and Transitions in the Public Service: A Comparison of Scandinavia and the United States,” Scandinavian Journal of Information Systems (6:1), 1994, pp. 3-24.
5. Anderson, J. C., and Gerbing, D. W. “The Effect of Sampling Error on Convergence, Improper Solutions, and Goodness-of-Fit Indices for Maximum Likelihood Confirmatory Factor Analysis,” Psychometrika (49), 1984, pp. 155-173.
6. Arbuckle, J. L. Amos User’s Guide, Version 4.0, Smallwaters Cooperation, Chicago, IL, 1999.
7. Austrian Internet Monitor. AIM Internet Entwicklung, Projektgemeinschaft Integral und Fessel-Gfk, Vienna, 2004.
8. Baum, C. H., and Maio, A. D. Gartner’s Four Phases of E-Government Model: Gartner Group, Gartner Research Publication TU-12-6113, Stamford, CT, 2000.
9. Bentler, P. M. “Comparative Fit Indexes in Structural Models,” Psychological Bulletin (107:2), February 1990, pp. 238-246.
10. Berger, A. N., Hancock, D., and Marquardt, J. C. “A Framework for Analyzing Efficiency, Risks, Costs, and Innovations in the Payments System,” Journal of Money, Credit, and Banking (28:4), 1996, pp. 696-732.
11. Bozeman, B., and Bretschneider, S. “Public Management Information Systems: Theory and Prescription,” Public Management Information Systems (46), 1986, pp. 475-487.
12. Bretschneider, S. “Management Information Systems in Public and Private Organizations,” Public Administration Review (50:9), 1990, pp. 536-545.
13. Brown, M. W., and Cudeck R. “Alternative Ways of Assessing Model Fit,” in Testing Structural Equation Models, K. A. Bollen and S. Long (Eds.), Sage Publications, Newbury Park, CA, 1993.
14. Cap Gemini Ernst & Young. Cap Gemini Ernst & Young’s Overall Report October 2001 – October 2002 – Web Based Survey On Electronic Public Services, Cap Gemini & Ernst & Young, 2003.
15. Davis, F. D. A Technology Acceptance Model for Empirically Testing New End-User Information Systems: Theory and Results, Unpublished Ph.D. dissertation, Sloan School of Management, Massachusetts Institute of Technology, Cambridge, MA, 1986.
16. eMarketer. Government Online, Report, eMarketer, 2003
17. Fishbein, M., and Ajzen, I. Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Addison-Wesley, Reading, MA, 1975.
18. Friedman, B., Kahn, P. H. J., and Howe, D. C. “Trust Online,” Communications of the ACM (43:12), 2000, pp. 34-40.
19. th Hawaii International Conference on System Sciences (HICSS’04), Ralph H. Sprague Jr. (Ed.), Big Island, HI, 2004.
20. Graafland-Essers, I., and Ettedgui, E. Benchmarking e-Government in Europe and the US, SIBIS-Project, Rand Europe, Leiden, The Netherlands 2003.
21. Hair, J., Anderson, R. E., Tatham, R. L., and Black, W. C. Multivariate Data Analysis with Readings, Prentice-Hall, Englewood Cliffs, NJ, 1995.
22. Hiller, J., and Bélanger, F. “Pricing Strategies for Electronic Government,” in e-Government Series, The PriceWaterHouseCoopers Endowment for The Business of Government, PricewaterhouseCoopers, New York, 2001.
23. Hinnant, C., and O’Looney, J. A. “Examining Pre-Adoption Interest in Online Innovations: An Exploratory Study of E-Service Personalization in the Public Sector,” IEEE Transactions on Engineering Management (50:4), 2003, pp. 436-447.
24. Hoffman, D. L., Novak, T. P., and Peralta, M. “Building Consumer Trust Online,” Communications of the ACM (42:4), 1999, pp. 80-85.
25. Ilieva, J., Baron, S., and Healey N. M. “Online Surveys in Marketing Research,” International Journal of Market Research (44:3), 2002, pp. 361-376.
26. Jöreskog, K. G. “Testing Structural Equation Models,” in Testing Structural Equation Models, K. A. Bollen and S. Long (Eds.), Sage Publications, Newbury Park, CA, 1993, pp. 294-316.
27. Kraemer, K. L., and Perry, J. L. “The Federal Push to Bring Computer Applications to Local Governments,” Public Administration Review (39:3), 1979, pp. 260-270.
28. La Porte, T. M., Demchak, C. C., and Friis, C. “Webbing Governance: Global Trends across National-Level Public Agencies,” Communications of the ACM (44:1), 2001, pp. 63-67.
29. Layne, K., and Lee, J. “Developing Fully Functional e-Government: A Four Stage Model,” Government Information Quarterly (18:2), 2001, pp. 122-136.
30. Lee, P-M. “Behavioral Model of Online Purchasers in E-Commerce Environment,” Electronic Commerce Research (2:1-2), 2002, pp. 75-85.
31. Mahrer, H., and Brandtweiner, R. “Success Factors for Implementing e-Government Services: The Case of the Austrian e-Government Service Portal,” in International Journal of Information and Technology (3:2/3/4), 2004, pp. 235-245.
32. McCloskey, D. “Evaluating Electronic Commerce Acceptance with the Technology Acceptance Model,” The Journal of Computer Information Systems (44:2), 2003, pp. 49-57.
33. Moon, J. M. “The Evolution of E-Government among Municipalities: Rhetoric or Reality?,” Public Administration Review (62:4), July/August 2002, pp. 424-433.
34. th Americas Conference on Information Systems, R. Ramsower and J. C. Windsor (Eds.), Dallas, TX, 2002, pp. 1104-1115.
35. Neibecker, B. “The Validity of Computer-Controlled Magnitude Scaling to Measure Emotional Impact of Stimuli,” Journal of Marketing Research (21:3), 1984, pp. 325-331.
36. th International Conference on Information Systems, J. I. DeGross, J. C. Henderson, and B. R. Konsynski (Eds.), Boston, 1989, pp. 289-304.
37. Panurach, P. M. “Electronic Commerce,” Communications of the ACM (39:6), 1996, pp. 45-50.
38. Pavlou, P. A. “Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model,” International Journal of Electronic Commerce (7:3), Spring 2003, pp. 69-103.
39. Radecki, L. J., and Wenninger, J. “Paying Electronic Bills Electronically,” Current Issues in Economics and Finance (5:1), 1999, pp. 1-6.
40. Salisbury, D. W., Pearson, R. A., Pearson, A. W. and Miller, D. W. “Perceived Security and World Wide Web Purchase Intention,” Industrial Management + Data Systems (101:3+4), 2001, pp. 165-176.
41. Sawyer, A. G., and Howard, D. J. “Effects of Omitting Conclusions in Advertisements to Involved and Uninvolved Audiences,” Journal of Marketing Research (28), 1991, pp. 467-74.
42. Shen, P. “Settlement Risk in Large-Values Payment Systems,” Economic Review—Federal Reserve Bank of Kansas City (82:2), 1997, pp. 45-62.
43. Singh, M. “E-Services and Their Role in B2C E-Commerce,” Managing Service Quality (12:6), 2002, pp. 434-445.
44. Statistik Austria. ITK Einsatz in Haushalten [CD-COM], Bundesanstalt Statistik Österreich, Vienna, 2003.
45. Stavins, J. “Effect of Consumer Characteristics on the Use of Payment Instruments,” New England Economic Review (3), 2001, pp. 19-31.
46. Swartz, N. “E-Government Around the World,” Information Management Journal (38:1), 2004, p. 12.
47. Thomas, J. C. and Streib, G. “The New Face of Government: Citizen-Initiated Contacts in the Era of E-Government,” Journal of Public Administration and Research and Theory (13:1), 2003, pp. 83-101.
48. Watson, R. T. and Mundy, B. “A Strategic Perspective on Electronic Democracy,” Communications of the ACM (44:1), 2001, pp. 27-31.
49. Weiner, S. E. “Electronic Payments in the U.S. Economy: An Overview,” Economic Review—Federal Reserve Bank of Kansas City (84:4), 1999, pp. 53-64.
50. th Hawaii International Conference on System Sciences (HICSS’03), R. H. Sprague, Jr. (Ed.), Big Island, Hawaii, 2003.
51. West, D. M. “E-Government and the Transformation of Service Delivery and Citizen Attitudes,” Public Administration Review (64:1), 2004, pp. 15-27.
52. Wright, D. “Comparative Evaluation of Electronic Payment Systems,” INFOR (40:1), 2002, pp. 71-85.
53. Yoon, S.-J. “The Antecedents and Consequences of Trust in Online-Purchase Decisions,” Journal of Interactive Marketing (16:2), 2002, pp. 47-63.