The modern call center: A multi-disciplinary perspective on operations management research

Production and Operations Management

Volumn 16, Issue 6, 2007, Pages 665-688

  Aksin, Zeynep ^a   Armony, Mor ^b   Mehrotra, Vijay ^c  

^a KOÇ UNIVERSITY   (Turkey)

^b NEW YORK UNIVERSITY   (United States)

^c SAN FRANCISCO STATE UNIVERSITY   (United States)

Author keywords

Call centers; Outsourcing; Personnel scheduling; Skill based routing; Staffing

Indexed keywords

EID: 39449086730     PISSN: 10591478     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1937-5956.2007.tb00288.x     Document Type: Article

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