Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters

OR Spectrum

Volumn 26, Issue 3, 2004, Pages 413-422

  Jiménez, Tania ^a   Koole, Ger ^b  

^a UNIVERSIDAD DE LOS ANDES   (Venezuela)

^b VU UNIVERSITY AMSTERDAM   (Netherlands)

Author keywords

Call centers; Economies of scale; Fluid limits; Inhomogeneous poisson processes

Indexed keywords

EID: 17444387920     PISSN: 01716468     EISSN: 14366304     Source Type: Journal    
DOI: 10.1007/s00291-004-0162-x     Document Type: Article

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