Markov chain models of a telephone call center with call blending

Computers and Operations Research

Volumn 34, Issue 6 SPEC. ISS., 2007, Pages 1616-1645

  Deslauriers, Alexandre ^a   L'Ecuyer, Pierre ^a   Pichitlamken, Juta ^b   Ingolfsson, Armann ^c   Avramidis, Athanassios N ^a  

^a UNIVERSITÉ DE MONTRÉAL   (Canada)

^b KASETSART UNIVERSITY   (Thailand)

^c UNIVERSITY OF ALBERTA   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

BENCHMARKING; COMPUTER SIMULATION; MARKOV PROCESSES; MATHEMATICAL MODELS; OPERATIONS RESEARCH;

COLLECTION OF CONTINUOUS-TIME MARKOV CHAIN (CTMC) MODELS; INBOUND CALLS; OUTBOUND CALLS;

TELECOMMUNICATION TRAFFIC;

EID: 33749679966     PISSN: 03050548     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.cor.2005.06.019     Document Type: Article

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