The impact of customers' patience on delay and abandonment: Some empirically-driven experiments with the M/M/n+G queue

OR Spectrum

Volumn 26, Issue 3, 2004, Pages 377-411

  Mandelbaum, Avi ^a   Zeltyn, Sergey ^a  

^a TECHNION ISRAEL INSTITUTE OF TECHNOLOGY   (Israel)

Author keywords

Abandonment; Call centers; Erlang a; Queues and queueing

Indexed keywords

EID: 8344284764     PISSN: 01716468     EISSN: 14366304     Source Type: Journal    
DOI: 10.1007/s00291-004-0164-8     Document Type: Article

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