Rational abandonment from tele-queues: Nonlinear waiting costs with heterogeneous preferences

Queueing Systems

Volumn 47, Issue 1-2, 2004, Pages 117-146

  Shimkin, Nahum ^a   Mandelbaum, Avishai ^a  

^a TECHNION ISRAEL INSTITUTE OF TECHNOLOGY   (Israel)

Author keywords

Abandonment; Contact centers; Impatient customers; Multi server queues; Nash equilibrium; Tele queues or invisible queues; Telephone call centers

Indexed keywords

SALES; TELECOMMUNICATION INDUSTRY; TELEPHONE SETS;

ABANDONMENT; CONTACT CENTERS; IMPATIENT CUSTOMERS; MULTI-SERVER QUEUE; NASH EQUILIBRIA; TELE-QUEUES OR INVISIBLE QUEUES; TELEPHONE CALL CENTERS;

QUEUEING THEORY;

EID: 3142674951     PISSN: 02570130     EISSN: 15729443     Source Type: Journal    
DOI: 10.1023/b:ques.0000032804.57988.f3     Document Type: Article

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