Improving the sipp approach for staffing service systems that have cyclic demands

Operations Research

Volumn 49, Issue 4, 2001, Pages 549-564

  Green, Linda V ^b   Kolesar, Peter J ^b   Soares, João ^b  

^a The Sanford C Bernstein Co Center for Leadership and Ethics   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

ALGORITHMS; MARKOV PROCESSES; NUMERICAL METHODS; OPERATIONS RESEARCH;

QUEUEING MODELS;

QUEUEING THEORY;

EID: 0034751614     PISSN: 0030364X     EISSN: None     Source Type: Journal    
DOI: 10.1287/opre.49.4.549.11228     Document Type: Article

References (29)

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2. L.L. Bean chooses a telephone agent scheduling system
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4. Teller staffing models
5. AT&T's call processing simulator (CAPS) operational design for inbound call centers
6. Improving personnel scheduling at airline stations
7. Traffic delays at toll booths
8. t/G/∞ queues with sinusoidal arrival rates
9. A decision support system for scheduling personnel in a newspaper publishing environment
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11. Testing the validity of a queuing model of police patrol
12. The pointwise stationary approximation for queues with nonstationary arrivals
13. On the accuracy of the simple peak hour approximation for Markovian queues
14. The lagged PSA for estimating peak congestion in Markovian queues with periodic arrival rates
15. A note on approximating peak congestion in M/G/∞ queues with sinusoidal arrivals
16. Some effects of nonstationarity on multiserver Markovian queuing systems
17. United Airlines station manpower planning system
18. A simulation model for determining variable worker requirements in a service operation with time-dependent customer demand
19. A queuing-linear programming approach to scheduling police patrol cars
20. The operator scheduling problem: A network flow approach
21. Scheduling aircraft cleaning crews
22. A queueing model for telephone operator staffing
23. A break from tradition for the San Francisco Police: Patrol officer scheduling using an optimization-based decision support system
24. Accounting for the multi-period impact of service when determining employee requirements for labor scheduling
25. Labor staffing and scheduling models for controlling service levels
26. t/S queues is asymptotically correct as the rates increase