Staffing and routing in a two-tier call centre

International Journal of Operational Research

Volumn 1, Issue 1-2, 2005, Pages 8-29

  Hasija, Sameer ^a   Pinker, Edieal J ^a   Shumsky, Robert A ^a  

^a UNIVERSITY OF ROCHESTER   (United States)

Author keywords

call centres; gatekeeper systems; routing in queueing systems; staffing

Indexed keywords

EID: 33750018451     PISSN: 17457645     EISSN: 17457653     Source Type: Journal    
DOI: 10.1504/ijor.2005.007431     Document Type: Article

References (12)

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