Silent Voices: Why some Dissatisfied Consumers Fail to Complain

Journal of Service Research

Volumn 7, Issue 4, 2005, Pages 328-342

  Chebat, Jean Charles ^a   Davidow, Moshe ^b   Codjovi, Isabelle ^a,c  

^a HEC MONTRÉAL   (Canada)

^b UNIVERSITY OF HAIFA   (Israel)

^c Pricing and Statistics Department   (France)

Author keywords

Complain; Coping behavior; Financial services; Service failure

Indexed keywords

EID: 21644469919     PISSN: 10946705     EISSN: None     Source Type: Journal    
DOI: 10.1177/1094670504273965     Document Type: Review

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