Overflow analysis and cross-trained servers

International Journal of Production Economics

Volumn 85, Issue 1, 2003, Pages 47-60

  Chevalier, Philippe ^a   Tabordon, Nathalie ^a  

^a UNIVERSITÉ CATHOLIQUE DE LOUVAIN   (Belgium)

Author keywords

Call centers performance; Loss systems; Polyvalent servers

Indexed keywords

APPROXIMATION THEORY; COMPUTER SOFTWARE; DECISION SUPPORT SYSTEMS; ENGINEERS; OPTIMIZATION; PERSONNEL TRAINING; POISSON DISTRIBUTION; PROBABILITY;

CALL CENTERS PERFORMANCE; LOSS SYSTEMS; POLYVALENT SERVERS;

SERVERS;

EID: 1642405240     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0925-5273(03)00085-9     Document Type: Conference Paper

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