A mathematical model for evaluating cross-sales policies in telephone service centers

Manufacturing and Service Operations Management

Volumn 9, Issue 1, 2007, Pages 1-8

  Byers, Reynold E ^a   So, Kut C ^a  

^a UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Call center management; Cross selling; Customer relationship management; Optimal queue control; Service management; Threshold policies

Indexed keywords

CALL CENTER MANAGEMENT; CROSS-SELLING; CUSTOMER RELATIONSHIP MANAGEMENT; OPTIMAL QUEUE CONTROL; SERVICE MANAGEMENT; THRESHOLD POLICIES;

MATHEMATICAL MODELS; OPTIMAL CONTROL SYSTEMS; PUBLIC POLICY; REAL TIME SYSTEMS; SALES; TELEPHONE SETS;

TELECOMMUNICATION SERVICES;

EID: 33847316978     PISSN: 15234614     EISSN: 15265498     Source Type: Journal    
DOI: 10.1287/msom.1060.0121     Document Type: Article

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