Modeling daily arrivals to a telephone call center

Management Science

Volumn 50, Issue 7, 2004, Pages 896-908

  Avramidis, Athanassios N ^a   Deslauriers, Alexandre ^a   L'Ecuyer, Pierre ^a  

^a UNIVERSITÉ DE MONTRÉAL   (Canada)

Author keywords

Arrival process; Call center; Correlation; Doubly stochastic; Input modeling; Multivariate distribution; Poisson process

Indexed keywords

COMPUTER SIMULATION; CONSTRAINT THEORY; CORRELATION METHODS; INDUSTRIAL MANAGEMENT; MATHEMATICAL MODELS; POISSON DISTRIBUTION; SENSITIVITY ANALYSIS; STRATEGIC PLANNING; TELECOMMUNICATION SYSTEMS; TELEPHONE; VECTORS;

ARRIVAL PROCESSES; CALL CENTRES; CORRELATION; DOUBLY STOCHASTIC POISSON PROCESSES; INPUT MODELING; MULTIVARIATE DISTRIBUTION;

STOCHASTIC CONTROL SYSTEMS;

EID: 3242879438     PISSN: 00251909     EISSN: None     Source Type: Journal    
DOI: 10.1287/mnsc.1040.0236     Document Type: Article

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