Modeling and optimization problems in contact centers

Third International Conference on the Quantitative Evaluation of Systems, QEST 2006

Volumn , Issue , 2006, Pages 145-154

  L'Ecuyer, Pierre ^a  

^a UNIVERSITÉ DE MONTRÉAL   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

ALGORITHMS; APPROXIMATION THEORY; COMPUTER SOFTWARE; MATHEMATICAL MODELS; MODEL CHECKING; SCHEDULING;

CALL CENTER MANAGEMENT; MULTISKILL CENTERS; OPTIMIZATION PROBLEMS; REALISTIC MODELS;

NETWORK MANAGEMENT;

EID: 41149109214     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/QEST.2006.34     Document Type: Conference Paper

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