Performance, satisfaction and turnover in call centers - The effects of stress and optimism

Journal of Business Research

Volumn 57, Issue 1, 2004, Pages 26-34

  Tuten, Tracy L ^a   Neidermeyer, Presha E ^b  

^a LONGWOOD UNIVERSITY   (United States)

^b UNION COLLEGE   (United States)

Author keywords

Call centers; Job performance; Job satisfaction; Optimism; Role conflict and ambiguity; Stress

Indexed keywords

EID: 0347530067     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0148-2963(02)00281-3     Document Type: Article

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