Staff scheduling for inbound call centers and customer contact centers

Proceedings of the National Conference on Artificial Intelligence

Volumn , Issue , 2002, Pages 822-829

  Fukunaga, Alex ^a   Hamilton, Ed ^a   Fama, Jason ^a   Andre, David ^a   Matan, Ofer ^a   Nourbakhsh, Illah ^a  

^a Blue Pumpkin Software   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CONSTRAINT THEORY; CUSTOMER SATISFACTION; OPTIMIZATION; PERSONNEL; PROBLEM SOLVING; SCHEDULING;

CALL CENTERS;

COMPUTATIONAL COMPLEXITY;

EID: 0036927643     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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