Agent Recruitment Planning in Knowledge-Intensive Call Centers

Journal of Service Research

Volumn 6, Issue 4, 2004, Pages 309-323

  Bordoloi, Sanjeev K ^a  

^a William and Mary   (United States)

Author keywords

agent recruitment; call centers; control theory; turnover rates

Indexed keywords

EID: 84990394410     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670503262945     Document Type: Article

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