Redesigning computer call center work: A longitudinal field experiment

Journal of Organizational Behavior

Volumn 25, Issue 3, 2004, Pages 317-337

  Workman, Michael ^a   Bommer, William ^b  

^a FLORIDA STATE UNIVERSITY   (United States)

^b CLEVELAND STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 10944250210     PISSN: 08943796     EISSN: None     Source Type: Journal    
DOI: 10.1002/job.247     Document Type: Article

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