Approximation and analysis of a call center with flexible and specialized servers

OR Spectrum

Volumn 26, Issue 3, 2004, Pages 307-330

  Shumsky, Robert A ^a  

^a UNIVERSITY OF ROCHESTER   (United States)

Author keywords

Call centers; Capacity flexibility; Queueing

Indexed keywords

EID: 17444385161     PISSN: 01716468     EISSN: 14366304     Source Type: Journal    
DOI: 10.1007/s00291-004-0163-9     Document Type: Article

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