The impact of retrials on call center performance

OR Spectrum

Volumn 26, Issue 3, 2004, Pages 353-376

  Aguir, Salah ^a   Karaesmen, Fikri ^b   Akşin, O Zeynep ^b   Chauvet, Fabrice ^c  

^a ECOLE CENTRALE PARIS   (France)

^b KOÇ UNIVERSITY   (Turkey)

^c Bouygues Telecom   (France)

Author keywords

Call centers; Multi server queues; Retrials

Indexed keywords

EID: 17444413674     PISSN: 01716468     EISSN: 14366304     Source Type: Journal    
DOI: 10.1007/s00291-004-0165-7     Document Type: Article

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