Improving service by informing customers about anticipated delays

Management Science

Volumn 45, Issue 2, 1999, Pages 192-207

  Whitt, Ward ^a  

^a AT AND T LABS RESEARCH   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

MATHEMATICAL MODELS; PROCESS ENGINEERING; QUEUEING THEORY; TELECOMMUNICATION SERVICES; VALUE ENGINEERING;

BIRTH-AND-DEATH PROCESS; COMMUNICATING ANTICIPATED DELAYS;

INDUSTRIAL MANAGEMENT;

EID: 0032656019     PISSN: 00251909     EISSN: None     Source Type: Journal    
DOI: 10.1287/mnsc.45.2.192     Document Type: Article

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