Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry: A multichannel perspective

Journal of Retailing and Consumer Services

Volumn 34, Issue , 2017, Pages 58-69

  Toufaily, Elissar ^a   Pons, Frank ^a  

^a UNIVERSITÉ LAVAL   (Canada)

Author keywords

E relationship; E service quality; Internet Brokerage industry; Multi group Analysis; Multichannel retailing; Online customer loyalty; Web 2.0

Indexed keywords

FINANCE; INTERNET; RETAILING; SERVICE QUALITY; WORLD WIDE WEB;

EID: 84988909637     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2016.09.011     Document Type: Article

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