The role played by perceived usability, satisfaction and consumer trust on website loyalty

Information and Management

Volumn 43, Issue 1, 2006, Pages 1-14

  Flavián, Carlos ^a   Guinalíu, Miguel ^a   Gurrea, Raquel ^a  

^a UNIVERSITY OF ZARAGOZA   (Spain)

Author keywords

Loyalty; Satisfaction; Trust; Usability

Indexed keywords

CUSTOMER SATISFACTION; WEBSITES;

LOYALTY; SATISFACTION; TRUST; USABILITY;

USABILITY ENGINEERING;

EID: 29144523060     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2005.01.002     Document Type: Article

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