Misalignment and Its Influence on Integration Quality in Multichannel Services

Journal of Service Research

Volumn 17, Issue 4, 2014, Pages 460-474

  Banerjee, Madhumita ^a  

^a AMERICAN UNIVERSITY OF SHARJAH   (United Arab Emirates)

Author keywords

integration quality; multichannel systems; multimethod research; qualitative longitudinal study; service settings

Indexed keywords

EID: 84910066042     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670514539395     Document Type: Article

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