Examination of online channel preference: Using the structure-conduct-outcome framework

Decision Support Systems

Volumn 42, Issue 2, 2006, Pages 1089-1103

  Devaraj, Sarv ^a   Fan, Ming ^b   Kohli, Rajiv ^c  

^a UNIVERSITY OF NOTRE DAME   (United States)

^b UNIVERSITY OF WASHINGTON   (United States)

^c Thomas Jefferson Public Policy Program   (United States)

Author keywords

Channel preference; Electronic commerce; Online shopping; Satisfaction; Transaction cost analysis

Indexed keywords

CHANNEL PREFERENCE; ONLINE SHOPPING; TRANSACTION COST ANALYSIS;

CONSUMER PRODUCTS; COST BENEFIT ANALYSIS; CUSTOMER SATISFACTION; ONLINE SYSTEMS; SALES; SOCIAL ASPECTS;

ELECTRONIC COMMERCE;

EID: 33749560882     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2005.09.004     Document Type: Article

References (87)

1. Aaker D., and Jones J. Modeling store choice behavior. Journal of Marketing Research 8 (1971) 38-42
2. Alba J., Lynch J., Weitz B., Janiszewski C., Lutz R., Sawyer A., and Wood S. Interactive home shopping: consumer, retailer, and manufacturer incentives to participate in electronic marketplaces. Journal of Marketing 61 3 (1997) 38-53
3. Anderson R.E. Consumer dissatisfaction: the effect of disconfirmed expectance on perceived product performance. Journal of Marketing Research 10 (1973) 38-44
4. Anderson E. The salesperson as outside agent or employee: a transaction cost analysis. Marketing Science 4 (1985) 234-254
5. Anderson J.C., and Gerbing D.W. Some methods for respecifying measurement models to obtain unidimensional construct measurement. Journal of Marketing Research 19 (1991) 453-460
6. Anderson E., and Schmittlein D. Integration of the sales force: an empirical examination. Rand Journal of Economics 15 (1984) 385-395
7. Ang S., and Straub D.W. Production and transaction economies and IS outsourcing: a study of the U.S. banking industry. MIS Quarterly (1998) 535-552
8. Barrick M.R., Mount M.K., and Judge T.A. The FFM personality dimensions and job performance: meta-analysis of meta-analyses. International Journal of Selection and Assessment 9 (2001) 9-30
9. Bentler P.M., and Bonnet D.G. Significance tests and goodness-of-fit in the analysis of covariance structures. Psychological Bulletin 80 (1980) 588-606
10. Bhattacherjee A. An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems 32 2 (2001) 201-214
11. Bolton R.N., Kannan P.K., and Bramlett M.D. Implications of loyalty program membership and service experiences for customer retention and value. Journal of the Academy of Marketing Science 28 1 (2000) 95-108
12. Carmines E.G., and McIver J.P. Analyzing models with unobserved variables: analysis of covariance structures. In: Bohrnstedt G.W., and Borgatta E.F. (Eds). Social Measurement: Current Issues (1981), Sage, Newbury Park, CA 65-110
13. Chen P., and Hitt L.M. Measuring switching costs and the determinants of customer retention in internet-enabled businesses: a study of the online brokerage industry. Information Systems Research 13 3 (2002) 255-274
14. Chin W.W., and Todd P.A. On the use, usefulness, and ease of use of structural equation modeling in MIS research: a note of caution. MIS Quarterly 19 2 (1995 (June)) 237-246
15. Choudhury V., and Sampler J.L. Information specificity and environmental scanning: an economic perspective. MIS Quarterly (1997) 25-53
16. Clemons E., and Row M. Information technology and industrial cooperation: the changing economics of coordination and ownership. Journal of Management Information Systems 9 2 (1992) 9-28
17. Coase R.H. The new institutional economics. Journal of Institutional and Theoretical Economics 140 (1984) 229-231
18. Coughlan A.T., Anderson E., Stern L., and El-Ansary A. Marketing Channels (2001), Prentice Hall, Upper Saddle River, N.J
19. Dahlstrom R., and Nygaard A. An empirical investigation of ex post transaction costs in franchised distribution channels. Journal of Marketing Research 36 2 (1999) 160-170
20. Devaraj S., Fan M., and Kohli R. Antecedents of B2C channel satisfaction and preference: validating e-commerce metrics. Information Systems Research 13 3 (2002) 316-333
21. Dholakia U.M., and Rego L.L. What makes commercial web pages popular: an empirical investigation of web page effectiveness. European Journal of Marketing 32 (1998) 724736
22. Dutta S., and Segev A. Business transformation on the internet. European Management Journal 17 5 (1999) 466-476
23. Elliot S., and Fowell S. Expectations versus reality: a snapshot of consumer experiences with internet retailing. International Journal of Information Management 20 5 (2000) 323336
24. Emerson R.M. Poer-dependence relations. American Sociological Review 27 (1962) 31-40
25. Furubotn E.G., and Richter R. Institutions and Economic Theory: The Contribution of the New Institutional Economics (1997), University of Michigan Press, Ann Arbor
26. Gefen D., Straub D.W., and Boudreau M.C. Structural equation modeling and regression: guidelines for research practice. Communications of AIS 4 7 (2000) 71-78
27. Gehrke D., and Turban E. Determinants of successful website design: relative importance and recommendations for effectiveness. Proceedings of the 32nd Hawaii International Conference on System Sciences (1999)
28. Geyskens I., and Steenkamp J. Economic and social satisfaction: measurement and relevance to marketing channel relationships. Journal of Retailing 76 1 (2000) 11-32
29. Geyskens I., Steenkamp J., and Kumar N. A meta-analysis of satisfaction in marketing channel relationships. Journal of Marketing Research 36 2 (1999) 223-238
30. Heide J., and John G. The role of dependence balancing in safeguarding transaction specific assets in conventional channels. Journal of Marketing 52 (1988) 20-35
31. Heilman C.M., Bowman D., and Wright G.P. The evolution of brand preferences and choice behaviors of consumers new to a market. Journal of Marketing Research 37 2 (2000) 139-155
32. Hennart J. A transaction cost theory of equity joint ventures. Strategic Management Journal 9 (1988) 361-374
33. Hess C.M., and Kemerer C.F. Computerized loan origination systems: an industry case study of the electronic markets hypothesis. MIS Quarterly (1994) 251-275
34. Ho C.F., and Wu W.H. Antecedents of customer satisfaction on the Internet: an empirical study of online shopping. Proceedings of the 32ndHawaii International Conference on System Sciences (1999)
35. J.B. Horrigan, L. Raini, Getting serious online, Pew Internet and American Life Project, March 3, 2002.
36. Hoskisson R.E., Hitt M.A., Wan W.P., and Yiu D. Theory and research in strategic management: swings of a pendulum. Journal of Management 25 3 (1999) 417-456
37. Hunt H.K., and Nevin J.R. Power in a channel of distribution: sources and consequences. Journal of Marketing Research 11 (1974) 186-193
38. Jarvenpaa S.L., and Tiller E.H. Integrating market, technology, and policy opportunities in e-business strategy. Journal of Strategic Information Systems 8 (1999) 235-249
39. Jarvenpaa S.L., and Todd P.A. Consumer reactions to electronic shopping on the world wide web. International Journal of Electronic Commerce 1 2 (1997) 59-88
40. Jöreskog K.G., and Sörbom D. LISREL 7: A Guide to the Program and Applications (1989), SPSS, Chicago, Ill
41. Kim J., Jung L., Han K., and Lee M. Businesses as buildings: metrics for the architectural quality of internet businesses. Information Systems Research 13 3 (2002) 239-254
42. Klein S., and Roth V.J. Satisfaction with international marketing channels. Journal of the Academy of Marketing Science 21 1 (1993) 39-44
43. Klein S., Frazier G.L., and Roth V.J. A transaction cost analysis model of channel integration international markets. Journal of Marketing Research 27 (1990) 196-208
44. Kohli R., Devaraj S., and Mahmood M.A. Understanding determinants of online consumer satisfaction: a decision process perspective. Journal of Management Information Systems 21 1 (2004) 115-135
45. Lee C.S. An analytical framework for evaluating e-commerce business models and strategies. Internet Research-Electronic Networking Applications and Policy 11 4 (2001) 349-359
46. Lee H.G., and Clark T.H. Market process reengineering through electronic market systems: opportunities and challenges. Journal of Management Information Systems 13 3 (1996) 113-136
47. Liang T., and Huang J. An empirical study on consumer acceptance of products in electronic markets: a transaction cost model. Decision Support Systems 24 1 (1998) 2934
48. Liao Z.Q., and Cheung M.T. Internet-based e-shopping and consumer attitudes: an empirical study. Information and Management 38 5 (2001) 299-306
49. Limayem M., Khalifa M., and Frini A. What makes consumers buy from internet? a longitudinal study of online shopping. IEEE Transactions on Systems Man and Cybernetics Part a-Systems and Humans 30 4 (2000) 421-432
50. Lohse G., Bellman S., and Johnson E.J. Consumer buying behavior on the internet, findings from panel data. Journal of Interactive Marketing 14 (2000) 15-29
51. Long J. Confirmatory Factor Analysis (1983), Sage Publications, Beverly Hills, CA
52. Malone T.W., Yates J., and Benjamin R.I. Electronic markets and electronic hierarchies. Communications of the ACM 30 6 (1987) 484-487
53. Miles S. Visa ads push web security to spur card use loyalty. The Wall Street Journal Europe (April 5, 2002)
54. Moe T.M. Politics and the theory of organization. Journal of Law, Economics, and Organization 7 (1991) 106-129
55. Molm L.D. Structure, action, and outcomes: the dynamics of power in social exchange. American Sociological Review 55 (1990) 427-447
56. Novak T.P., Hoffman D.L., and Yung Y.F. Measuring the customer experience in online environments: a structural modeling approach. Marketing Science 19 1 (2000) 22-42
57. Nunnally J.C. Psychometric Theory. 2nd ed. (1978), McGraw-Hill, New York
58. Oliver R.L. A cognitive model for the antecedents and consequences of satisfaction. Journal of Marketing Research 17 (1980) 460-469
59. Oliver R.L. Satisfaction: A Behavioral Perspective on the Consumer (1997), McGrawHill, New York
60. Palmer J.W. Web site usability, design, and performance metrics. Information Systems Research 13 2 (2002) 151-167
61. Parasuraman A., Zeithaml V.A., and Berry L.L. Servqual - a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64 1 (1988) 1240
62. Ping R.A. Unexplored antecedents of exiting in a marketing channel. Journal of Retailing 75 2 (1999) 218-241
63. Rao T. Consumer's purchase decision process: stochastic models. Journal of Marketing Research 6 (1969) 321-332
64. Rego L.L. The relationship market structure market efficiency from a customer satisfaction perspective. Advances in Consumer Research (1998) 132-138
65. Rindfleisch A., and Heide J.B. Transaction cost analysis: past present, and future applications. Journal of Marketing 61 4 (1997) 30-54
66. Rose G., and Straub D.W. The effect of download time on consumer attitude toward the e-service retailer. E-Service Journal 1 1 (2001) 55-76
67. Rose G., Khoo H., and Straub D.W. Current technological impediments to business-to-consumer electronic commerce. Communications of the AIS 1 (1999) 1-73
68. Rose G., Evaristo R., and Straub D.W. Culture and consumer responses to web download time: a four-continent study of mono and polychronism. IEEE Transactions on Engineering Management 50 1 (2003) 31-44
69. Saarinen T., and Vepsalainen A.P.J. Procurement strategies for information systems. Journal of Management Information Systems 11 2 (1994) 187-208
70. Salkin S. Fear of buying. Logistics Management and Distribution Report 8 5 (1999) 101-104
71. Sarkar M.B., Barun M., Butler B., and Steinfield C. Intermediaries and cybermediaries: a continuing role for mediating players in the electronic marketplace. Journal of Computer Mediated Communication 1 3 (1995)
72. Sarkar M., Butler B., and Steinfield C. Cybermediaries in electronic marketspace: toward theory building. Journal of Business Research 41 3 (1998) 215-221
73. Segars A.H., and Grover V. Re-examining perceived ease of use and usefulness: a confirmatory factor analysis. MIS Quarterly 17 4 (1993) 517-525
74. P.B. Seybold, Customers.com (New York, Random House, 1998).
75. Shanker V., Smith A., and Rangaswamy A. Customer satisfaction and loyalty in online and offline environments. Working Paper 02-2000 (2000 (October)), eBusiness Research Center
76. Shelanski H.A., and Klein P.G. Empirical-research in transaction cost economics - a review and assessment. Journal of Law Economics & Organization 11 2 (1995) 335-361
77. Smith J.K., and Schnucker C. An empirical examination of organizational structure: the economics of the factoring decision. Journal of Corporate Finance 1 1 (1994) 119-138
78. Stern L., and Reve T. Distribution channels as political economies: a framework for comparative analysis. Journal of Marketing 44 (1980) 52-64
79. Treas J. Money in the bank: transaction costs and the economic organization of marriage. American Sociological Review 58 (1993) 723-734
80. Venkatraman N. Strategic orientation of business enterprises: the construct, dimensionality and measurement. Management Science 35 8 (1989) 942-962
81. Wall Street Journal, RedEnvelope Inc.: Problems with filling orders lead to lower profit outlook, January 12, 2004.
82. Westbrook R.A., and Reilly M.D. Value-percept disparity: an alternative to the disconfirmation of expectations theory of consumer satisfaction. In: Bagozzi R.P., and Tybout A.M. (Eds). Advances in Consumer Research (1983), Association for Consumer Research, Ann Arbor, MI 256-261
83. Williamson O.E. Markets and Hierarchies (1975), Free Press, New York
84. Williamson O.E. The Economic Institutions of Capitalism (1985), Free Press, New York
85. Yim C.K., and Kannan P.K. Consumer behavioral loyalty: a segmentation model and analysis. Journal of Business Research 44 2 (1999) 75-92
86. Young G., Smith K.G., and Grimm C.M. "Austrian" and industrial organization perspectives on firm-level competitive activity and performance. Organization Science 7 3 (1996) 243-254
87. Zettelmeyer F. Expanding the internet: pricing and communications strategies when firms compete on multiple channels. Journal of Marketing Research 36 8 (2000) 292-308