Extended QFD: Multi-channel service concept design

Total Quality Management and Business Excellence

Volumn 17, Issue 8, 2006, Pages 1043-1062

  Simons, Luuk ^a   Bouwman, Harry ^a,b  

^a DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

^b DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Case studies; Design; Internet service; Multi channel strategy; Service design

Indexed keywords

EID: 33751505521     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360600748042     Document Type: Review

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