Application of multiple-criteria decision-making techniques and approaches to evaluating of service quality: a systematic review of the literature

Journal of Business Economics and Management

Volumn 16, Issue 5, 2015, Pages 1034-1068

  Mardani, Abbas ^a   Jusoh, Ahmad ^a   Zavadskas, Edmundas Kazimieras ^b   Khalifah, Zainab ^a   Nor, Khalil M D ^a  

^a UNIVERSITI TEKNOLOGI MALAYSIA   (Malaysia)

^b VILNIUS GEDIMINAS TECHNICAL UNIVERSITY   (Lithuania)

Author keywords

AHP; airline industry; decision making; literature review; multiple criteria decision making; service quality; TOPSIS

Indexed keywords

EID: 84945265723     PISSN: 16111699     EISSN: 20294433     Source Type: Journal    
DOI: 10.3846/16111699.2015.1095233     Document Type: Review

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