A combined fuzzy AHP and fuzzy TOPSIS based strategic analysis of electronic service quality in healthcare industry

Expert Systems with Applications

Volumn 39, Issue 3, 2012, Pages 2341-2354

  Büyüközkan, Gülin ^a   Çifçi, Gizem ^a  

^a GALATASARAY UNIVERSITY   (Turkey)

Author keywords

e Service quality; Fuzzy AHP; Fuzzy TOPSIS; Healthcare quality

Indexed keywords

E-SERVICE QUALITY; ELECTRONIC SERVICES; FUZZY AHP; FUZZY ANALYTIC HIERARCHY PROCESS; FUZZY TECHNIQUES; FUZZY TOPSIS; HEALTHCARE INDUSTRY; HEALTHCARE QUALITY; HEALTHCARE SECTORS; HEALTHCARE SERVICES; IDEAL SOLUTIONS; KEY COMPONENT; MULTIPLE CRITERIA DECISION MAKING; QUALITY IMPROVEMENT; SERVICE PERFORMANCE; SERVICE QUALITY; SERVICE SECTORS; SERVQUAL; STRATEGIC ANALYSIS; WEB BASED;

DECISION MAKING; HEALTH CARE; HIERARCHICAL SYSTEMS; QUALITY OF SERVICE; USER INTERFACES;

WEB SERVICES;

EID: 80255134553     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2011.08.061     Document Type: Article

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