Combining VIKOR with GRA techniques to evaluate service quality of airports under fuzzy environment

Expert Systems with Applications

Volumn 38, Issue 3, 2011, Pages 1304-1312

  Kuo, Ming Shin ^a,b   Liang, Gin Shuh ^c  

^a KAINAN UNIVERSITY   (Taiwan)

^b NATIONAL FORMOSA UNIVERSITY   (Taiwan)

^c NATIONAL TAIWAN OCEAN UNIVERSITY   (Taiwan)

Author keywords

Fuzzy sets; Grey relational analysis; MCDM; Service quality; VIKOR

Indexed keywords

COMPLEX DECISION; CUSTOMER SURVEYS; DECISION MAKERS; EFFECTIVE ALGORITHMS; EMPIRICAL STUDIES; FUZZY CONDITIONS; FUZZY ENVIRONMENTS; FUZZY MCDM; GREY RELATIONAL ANALYSIS; INTERNATIONAL AIRPORT; MCDM; MULTICRITERIA DECISION-MAKING; PERFORMANCE RATINGS; QUALITATIVE ATTRIBUTES; SERVICE QUALITY; SUBJECTIVE ASSESSMENTS; VIKOR;

AIRPORTS; CUSTOMER SATISFACTION; DECISION MAKING; FUZZY SETS; INFORMATION THEORY; QUALITY OF SERVICE; SURVEYS;

QUALITY CONTROL;

EID: 78049530036     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2010.07.003     Document Type: Article

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