메뉴 건너뛰기




Volumn 31, Issue 2, 1997, Pages 147-159

Competitive benchmarking of health care quality using the analytic hierarchy process: An example from Korean cancer clinics

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0041734368     PISSN: 00380121     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0038-0121(96)00021-3     Document Type: Article
Times cited : (39)

References (41)
  • 1
    • 84965534159 scopus 로고
    • The use of factor analysis in the construction of linear composites in social research
    • D. F. Alwin. The Use of Factor Analysis in the Construction of Linear Composites in Social Research. Sociological Methods and Research 2, 191-214 (1973).
    • (1973) Sociological Methods and Research , vol.2 , pp. 191-214
    • Alwin, D.F.1
  • 2
    • 0042153123 scopus 로고
    • Productivity Press, Portland, Oregon
    • American Productivity and Quality Center, The Benchmarking Management Guide. Productivity Press, Portland, Oregon (1993).
    • (1993) The Benchmarking Management Guide
  • 4
    • 0024376005 scopus 로고
    • Universal health care coverage in Korea
    • G. F. Anderson. Universal Health Care Coverage in Korea. Health Affairs 8(2), 24-34 (1989).
    • (1989) Health Affairs , vol.8 , Issue.2 , pp. 24-34
    • Anderson, G.F.1
  • 6
    • 0026582543 scopus 로고
    • Adapting the SERVQUAL scale to hospital services: An empirical investigation
    • F. Babakus and W. G. Mangold. Adapting the SERVQUAL Scale to Hospital Services: An Empirical Investigation. Health Services Research 26(6), 767-786 (1992).
    • (1992) Health Services Research , vol.26 , Issue.6 , pp. 767-786
    • Babakus, F.1    Mangold, W.G.2
  • 8
    • 0042153118 scopus 로고
    • German health-care system hits snags amid problems similar to those in U.S
    • July 30
    • L. A. Chase. German Health-care System Hits Snags amid Problems Similar to Those in U.S. Wall Street Journal July 30 (1994).
    • (1994) Wall Street Journal
    • Chase, L.A.1
  • 9
    • 0026220180 scopus 로고
    • A multiple criteria decision model with ordinal preference data
    • W. D. Cook and M. Kress. A Multiple Criteria Decision Model with Ordinal Preference Data. European Journal of Operational Research 34, 191-198 (1991).
    • (1991) European Journal of Operational Research , vol.34 , pp. 191-198
    • Cook, W.D.1    Kress, M.2
  • 10
    • 0004149287 scopus 로고
    • The Decision Support Software Co., Pittsburg, PA
    • E. H. Forman and T. L. Saaty. Expert Choice. The Decision Support Software Co., Pittsburg, PA (1986).
    • (1986) Expert Choice
    • Forman, E.H.1    Saaty, T.L.2
  • 11
    • 0042153117 scopus 로고
    • Benchmarking: The key to developing competitive advantage in mature markets
    • T. R. Furey. Benchmarking: The Key to Developing Competitive Advantage in Mature Markets. Planning Review 15(5), 30-32 (1987).
    • (1987) Planning Review , vol.15 , Issue.5 , pp. 30-32
    • Furey, T.R.1
  • 13
    • 0002633526 scopus 로고
    • The art and science of decision making: The analytic hierarchy process
    • Edited by B. L. Golden, E. A. Wasil and P. T. Harker Springer-Verlag, Heidelberg, Germany
    • P. T. Harker. The Art and Science of Decision Making: The Analytic Hierarchy Process. In The Analytic Hierarchy Process: Applications and Studies (Edited by B. L. Golden, E. A. Wasil and P. T. Harker), pp. 3-36. Springer-Verlag, Heidelberg, Germany (1989).
    • (1989) The Analytic Hierarchy Process: Applications and Studies , pp. 3-36
    • Harker, P.T.1
  • 14
    • 0023451328 scopus 로고
    • The theory of ratio scale estimation: Saaty's analytic hierarchy
    • P. T. Harker and L. G. Vargas. The Theory of Ratio Scale Estimation: Saaty's Analytic Hierarchy. Management Science 33(11), 1383-1403 (1987).
    • (1987) Management Science , vol.33 , Issue.11 , pp. 1383-1403
    • Harker, P.T.1    Vargas, L.G.2
  • 15
    • 84989682236 scopus 로고
    • An approach for solving discrete alternative multiple criteria problems involving ordinal criteria
    • M. Koksalan, M. H. Karwan and S. Zionts. An Approach for Solving Discrete Alternative Multiple Criteria Problems Involving Ordinal Criteria. Naval Research Logistics Quarterly 35(6), 625-641 (1988).
    • (1988) Naval Research Logistics Quarterly , vol.35 , Issue.6 , pp. 625-641
    • Koksalan, M.1    Karwan, M.H.2    Zionts, S.3
  • 16
    • 0024210578 scopus 로고
    • Hospital choice: A summary of the key empirical and hypothetical findings of the 1980s
    • P. M. Lane and J. D. Lindquist. Hospital Choice: A Summary of the Key Empirical and Hypothetical Findings of the 1980s. Journal of Health Care Marketing 8(4), 5-20 (1988).
    • (1988) Journal of Health Care Marketing , vol.8 , Issue.4 , pp. 5-20
    • Lane, P.M.1    Lindquist, J.D.2
  • 17
    • 0026308648 scopus 로고
    • Developing a quality-of-care system in hospitals
    • B. Lin and W. Chai. Developing a Quality-of-Care System in Hospitals. Health Care Supervisor 10(2), 39-47 (1991).
    • (1991) Health Care Supervisor , vol.10 , Issue.2 , pp. 39-47
    • Lin, B.1    Chai, W.2
  • 21
    • 0025833775 scopus 로고
    • Lessons in quality from other industry experiences
    • J. A. Newman, Jr. Lessons in Quality from Other Industry Experiences. Topics in Health Care Financing 18(2), 1-6 (1991).
    • (1991) Topics in Health Care Financing , vol.18 , Issue.2 , pp. 1-6
    • Newman J.A., Jr.1
  • 22
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple item scale for measuring customer perceptions of service quality
    • A. Parasuraman, V. Zeithaml and L. L. Berry. SERVQUAL: A Multiple Item Scale for Measuring Customer Perceptions of Service Quality. J. Retailing 64(1), 12-37 (1988).
    • (1988) J. Retailing , vol.64 , Issue.1 , pp. 12-37
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.L.3
  • 23
    • 0043155131 scopus 로고
    • Best secret is specialized service
    • March 31
    • J. Park. Best Secret is Specialized Service. Sisa Journal March 31, 231, 64-69 (1994).
    • (1994) Sisa Journal , vol.231 , pp. 64-69
    • Park, J.1
  • 24
    • 0042153119 scopus 로고
    • Best ten clinics of cancer, hypertension, and diabetes
    • March 34
    • J. Park. Best Ten Clinics of Cancer, Hypertension, and Diabetes, Sisa Journal March 34 230, 46-63 (1994).
    • (1994) Sisa Journal , vol.230 , pp. 46-63
    • Park, J.1
  • 25
    • 0042153122 scopus 로고
    • Quality health care in 1995
    • January
    • Quality Health Care in 1995. Quality Progress. January 1988, 36-39.
    • (1988) Quality Progress , pp. 36-39
  • 26
    • 49449122896 scopus 로고
    • A scaling method for priorities in hierarchical structures
    • T. L. Saaty. A Scaling Method for Priorities in Hierarchical Structures. J. Mathematical Psychology 15, 234-281 (1977).
    • (1977) J. Mathematical Psychology , vol.15 , pp. 234-281
    • Saaty, T.L.1
  • 30
    • 0042654228 scopus 로고
    • The development of a sociometry scale
    • W. H. Sewell. The Development of a Sociometry Scale. Sociometry, 5, 279-297 (1941).
    • (1941) Sociometry , vol.5 , pp. 279-297
    • Sewell, W.H.1
  • 31
    • 0002661541 scopus 로고
    • Script-based evaluation of satisfaction with services
    • (Edited by L. Berry et al.). Chicago American Marketing Association
    • R. Smith and M. Houston. Script-Based Evaluation of Satisfaction with Services. In Emerging Perspectives on Services Marketing (Edited by L. Berry et al.). Chicago American Marketing Association, 1983.
    • (1983) Emerging Perspectives on Services Marketing
    • Smith, R.1    Houston, M.2
  • 33
    • 0025079389 scopus 로고
    • Comparing U.S. And Korean health care
    • M. Stano. Comparing U.S. and Korean Health Care. Health Affairs, 9(2), 237-238 (1990).
    • (1990) Health Affairs , vol.9 , Issue.2 , pp. 237-238
    • Stano, M.1
  • 35
    • 0040623563 scopus 로고
    • July 12
    • America's Best Hospitals. U.S. News and World Report. July 12, 66-94 (1993).
    • (1993) U.S. News and World Report , pp. 66-94
  • 36
    • 0041032552 scopus 로고
    • July 18
    • America's Best Hospitals. U.S. News and World Report. July 18, 54-65 (1994).
    • (1994) U.S. News and World Report , pp. 54-65
  • 37
    • 44949288762 scopus 로고
    • An overview of the analytic hierarchy process and its applications
    • L. G. Vargas. An Overview of the Analytic Hierarchy Process and Its Applications. European J. Operational Res. 48, 2-8 (1990).
    • (1990) European J. Operational Res. , vol.48 , pp. 2-8
    • Vargas, L.G.1
  • 38
    • 0019033076 scopus 로고
    • Marketing application of the analytic hierarchy process
    • Y. Wind and T. L. Saaty. Marketing Application of the Analytic Hierarchy Process. Management Sci. 26(7), 641-658 (1980).
    • (1980) Management Sci. , vol.26 , Issue.7 , pp. 641-658
    • Wind, Y.1    Saaty, T.L.2
  • 39
    • 0024804466 scopus 로고
    • Linking service quality, customer satisfaction, and behavioral intention
    • A. Woodside, L. Frey and R. Daly. Linking Service Quality, Customer Satisfaction, and Behavioral Intention. J. Health Care Marketing 9(4), 5-17 (1989).
    • (1989) J. Health Care Marketing , vol.9 , Issue.4 , pp. 5-17
    • Woodside, A.1    Frey, L.2    Daly, R.3
  • 40
    • 0002425683 scopus 로고
    • The analytic hierarchy process - A survey of the method and its applications
    • F. Zahedi. The Analytic Hierarchy Process - A Survey of the Method and Its Applications. Interfaces 16(4), 96-108 (1989).
    • (1989) Interfaces , vol.16 , Issue.4 , pp. 96-108
    • Zahedi, F.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.