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Volumn 12, Issue 1, 2012, Pages 72-81

A hybrid ANP evaluation model for electronic service quality

Author keywords

Analytic network process (ANP); Consistent fuzzy preference relations method; Electronic service quality (e SQ)

Indexed keywords

ANALYTIC NETWORK PROCESS; CONSISTENT FUZZY PREFERENCE RELATION; CONSISTENT FUZZY PREFERENCE RELATIONS METHOD; ELECTRONIC SERVICES; EVALUATION MODELS; IMPROVED METHODS; MULTIPLE CRITERIA DECISION MAKING;

EID: 81155130631     PISSN: 15684946     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.asoc.2011.09.008     Document Type: Article
Times cited : (41)

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