A non-additive model for the evaluation of portal website service quality

Journal of the Chinese Institute of Industrial Engineers

Volumn 26, Issue 5, 2009, Pages 355-366

  Chiang, Chi ^a   Lee, Chih Cheng ^a,b   Tzeng, Gwo Hshiung ^a  

^a NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

^b NATIONAL UNITED UNIVERSITY   (Taiwan)

Author keywords

Analytic hierarchy process; Fuzzy integral; Fuzzy set theory; Multiple criteria decision making; Service quality

Indexed keywords

BUSINESS COMPETITION; CONVENTIONAL ADDITIVES; CRISP DATA; ECONOMIC BENEFITS; FUZZY ENVIRONMENTS; FUZZY INTEGRAL; HUMAN BEING; INTERNET USERS; LINGUISTIC VARIABLE; MODEL-BASED; MULTIPLE CRITERIA DECISION MAKING; NATURAL LANGUAGES; NON-ADDITIVE; RAPID GROWTH; SERVICE INDUSTRIES; SERVICE QUALITY; TRIANGULAR FUZZY NUMBERS;

ANALYTIC HIERARCHY PROCESS; DECISION MAKING; FUZZY LOGIC; FUZZY SETS; HIERARCHICAL SYSTEMS; INTERNET; LINGUISTICS; QUALITY CONTROL; WORLD WIDE WEB;

PORTALS;

EID: 70349173450     PISSN: 10170669     EISSN: None     Source Type: Journal    
DOI: 10.1080/10170660909509150     Document Type: Article

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