메뉴 건너뛰기




Volumn 11, Issue 5, 2011, Pages 4011-4020

Variable Consistency Dominance-based Rough Set Approach to formulate airline service strategies

Author keywords

Airlines; Data mining; Decision rules; Dominance based Rough Set Approach; Multiple criteria decision making (MCDM); Service quality

Indexed keywords

AIRLINES; DECISION RULES; DOMINANCE-BASED ROUGH SET APPROACH; MULTIPLE CRITERIA DECISION MAKING (MCDM); SERVICE QUALITY;

EID: 79955835555     PISSN: 15684946     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.asoc.2011.03.002     Document Type: Article
Times cited : (25)

References (30)
  • 1
    • 33750609761 scopus 로고    scopus 로고
    • Some potential issues of service quality reporting for airlines
    • DOI 10.1016/j.jairtraman.2006.07.004, PII S096969970600055X
    • K.L. Sim, H.C. Koh, and S. Shetty Some potential issues of service quality reporting for airlines Journal of Air Transport Management 12 2006 293 299 (Pubitemid 44689094)
    • (2006) Journal of Air Transport Management , vol.12 , Issue.6 , pp. 293-299
    • Sim, K.L.1    Koh, H.C.2    Shetty, S.3
  • 2
    • 56349094668 scopus 로고    scopus 로고
    • Application of data mining technique in customer relationship management: A literature review and classification
    • E.W.T. Ngai, L. Xiu, and D.C.K. Chau Application of data mining technique in customer relationship management: a literature review and classification Expert Systems with Applications 36 2009 2592 2602
    • (2009) Expert Systems with Applications , vol.36 , pp. 2592-2602
    • Ngai, E.W.T.1    Xiu, L.2    Chau, D.C.K.3
  • 3
    • 35348848489 scopus 로고    scopus 로고
    • Managing valuable Taiwanese airline passengers using knowledge discovery in database techniques
    • J.Y. Wong, and P.H. Chung Managing valuable Taiwanese airline passengers using knowledge discovery in database techniques Journal of Air Transport Management 13 2007 362 370
    • (2007) Journal of Air Transport Management , vol.13 , pp. 362-370
    • Wong, J.Y.1    Chung, P.H.2
  • 4
    • 78049530278 scopus 로고    scopus 로고
    • Building comprehensible customer churn prediction models with advanced rule induction techniques
    • W. Verbeke, D. Martens, C. Mues, and B. Baesens Building comprehensible customer churn prediction models with advanced rule induction techniques Expert Systems with Applications 38 2011 2354 2364
    • (2011) Expert Systems with Applications , vol.38 , pp. 2354-2364
    • Verbeke, W.1    Martens, D.2    Mues, C.3    Baesens, B.4
  • 5
    • 77649339010 scopus 로고    scopus 로고
    • Using decision rules to achieve mass customization of airline services
    • J.J.H. Liou, L. Yen, and G.H. Tzeng Using decision rules to achieve mass customization of airline services European Journal of Operation Research 205 2010 680 686
    • (2010) European Journal of Operation Research , vol.205 , pp. 680-686
    • Liou, J.J.H.1    Yen, L.2    Tzeng, G.H.3
  • 6
    • 0010381006 scopus 로고    scopus 로고
    • Critical service features in group package tour: An exploratory research
    • K.C. Wang, A.T. Hsieh, and T.C. Huan Critical service features in group package tour: an exploratory research Tourism Management 21 2000 177 189
    • (2000) Tourism Management , vol.21 , pp. 177-189
    • Wang, K.C.1    Hsieh, A.T.2    Huan, T.C.3
  • 7
    • 58349119806 scopus 로고    scopus 로고
    • A novel decision rules approach for customer relationship management of the airline market
    • J.J.H. Liou A novel decision rules approach for customer relationship management of the airline market Expert Systems with Applications 36 2009 4374 4381
    • (2009) Expert Systems with Applications , vol.36 , pp. 4374-4381
    • Liou, J.J.H.1
  • 8
    • 58349092721 scopus 로고    scopus 로고
    • Fuzzy multiple-criteria decision making in the determination of critical criteria for assessing service quality of travel websites
    • Y.C. Hu Fuzzy multiple-criteria decision making in the determination of critical criteria for assessing service quality of travel websites Expert Systems with Applications 36 2009 6439 6445
    • (2009) Expert Systems with Applications , vol.36 , pp. 6439-6445
    • Hu, Y.C.1
  • 9
    • 60449117418 scopus 로고    scopus 로고
    • Evaluating competitiveness of air cargo express services
    • Y. Park, J.K. Choi, and A. Zhang Evaluating competitiveness of air cargo express services Transportation Research Part E 45 2009 321 334
    • (2009) Transportation Research Part e , vol.45 , pp. 321-334
    • Park, Y.1    Choi, J.K.2    Zhang, A.3
  • 11
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • A. Parasuraman, V.A. Zeithaml, and L.L. Berry A conceptual model of service quality and its implications for future research Journal of Marketing 49 1985 41 50
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 12
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality
    • A. Parasuraman, V.A. Zeithaml, and L.L. Berry SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality Journal of Retailing 64 1988 12 40
    • (1988) Journal of Retailing , vol.64 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 13
    • 0002108679 scopus 로고
    • Quality comes to service
    • C. Gronroos Quality comes to service E.E. Scheuing, W.F. Christopher, The Service Handbook 1993 AMACOM New York 17 24
    • (1993) The Service Handbook , pp. 17-24
    • Gronroos, C.1
  • 14
    • 34249806995 scopus 로고    scopus 로고
    • Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores
    • DOI 10.1016/j.jairtraman.2007.04.001, PII S0969699707000385
    • F. Pakdil, and O. Aydin Expections and perceptions in airline service: an analysis using weighted SERVQUAL scores Journal of Air Transport Management 13 2007 229 237 (Pubitemid 46852350)
    • (2007) Journal of Air Transport Management , vol.13 , Issue.4 , pp. 229-237
    • Pakdil, F.1    Aydin, O.2
  • 15
    • 0141935620 scopus 로고    scopus 로고
    • The evaluation of airline service quality by fuzzy MCDM
    • S.H. Tsaur, T.Y. Chang, and C.H. Yeh The evaluation of airline service quality by fuzzy MCDM Tourism Management 23 2002 107 115
    • (2002) Tourism Management , vol.23 , pp. 107-115
    • Tsaur, S.H.1    Chang, T.Y.2    Yeh, C.H.3
  • 16
    • 34147107994 scopus 로고    scopus 로고
    • A non-additive model for evaluating airline service quality
    • DOI 10.1016/j.jairtraman.2006.12.002, PII S0969699706001177
    • J.J.H. Liou, and G.H. Tzeng A non-additive model for evaluating airline service quality Journal of Air Transport Management 13 2007 131 138 (Pubitemid 46555079)
    • (2007) Journal of Air Transport Management , vol.13 , Issue.3 , pp. 131-138
    • Liou, J.J.H.1    Tzeng, G.-H.2
  • 18
    • 0031145399 scopus 로고    scopus 로고
    • Rough set approach to knowledge-based decision support
    • PII S0377221796003827
    • Z. Pawlak Rough set approach to knowledge-based decision support European Journal of Operational Research 99 1997 48 57 (Pubitemid 127443690)
    • (1997) European Journal of Operational Research , vol.99 , Issue.1 , pp. 48-57
    • Pawlak, Z.1
  • 20
    • 33947647535 scopus 로고    scopus 로고
    • Multi-criteria classification - A new scheme for application of dominance-based decision rules
    • DOI 10.1016/j.ejor.2006.03.004, PII S0377221706001391
    • J. Blaszczynski, S. Greco, and R. Slowinski Multi-criteria classification - a new scheme for application of dominance-based decision rules European Journal of Operational Research 181 2007 1030 1044 (Pubitemid 46498510)
    • (2007) European Journal of Operational Research , vol.181 , Issue.3 , pp. 1030-1044
    • Blaszczynski, J.1    Greco, S.2    Slowinski, R.3
  • 21
    • 56249091102 scopus 로고    scopus 로고
    • Building a set of additive value functions representing a reference preorder and intensities of preference: GRIP method
    • J.R. Figueira, S. Greco, and R. Slowinski Building a set of additive value functions representing a reference preorder and intensities of preference: GRIP method European Journal of Operation Research 195 2009 460 486
    • (2009) European Journal of Operation Research , vol.195 , pp. 460-486
    • Figueira, J.R.1    Greco, S.2    Slowinski, R.3
  • 22
    • 37449021283 scopus 로고    scopus 로고
    • Multicriteria decision support using rules that represent rough-graded preference relations
    • P. Fortemps, S. Greco, and R. Slowinski Multicriteria decision support using rules that represent rough-graded preference relations European Journal of Operational Research 188 2008 206 223
    • (2008) European Journal of Operational Research , vol.188 , pp. 206-223
    • Fortemps, P.1    Greco, S.2    Slowinski, R.3
  • 23
    • 0035254283 scopus 로고    scopus 로고
    • Rough sets theory for multicriteria decision analysis
    • DOI 10.1016/S0377-2217(00)00167-3
    • S. Greco, B. Matarazzo, and R. Slowinski Rough sets theory for multicriteria decision analysis European Journal of Operation Research 129 2001 1 47 (Pubitemid 32071221)
    • (2001) European Journal of Operational Research , vol.129 , Issue.1 , pp. 1-47
    • Greco, S.1    Matarazzo, B.2    Slowinski, R.3
  • 25
    • 0037117684 scopus 로고    scopus 로고
    • Rough sets methodology for sorting problems in presence of multiple attributes and criteria
    • DOI 10.1016/S0377-2217(01)00244-2, PII S0377221701002442
    • S. Greco, B. Matarazzo, and R. Slowinski Rough sets methodology for sorting problems in presence of multiple attributes and criteria European Journal of Operational Research 138 2002 247 259 (Pubitemid 34065096)
    • (2002) European Journal of Operational Research , vol.138 , Issue.2 , pp. 247-259
    • Greco, S.1    Matarazzo, B.2    Slowinski, R.3
  • 26
    • 49849088318 scopus 로고    scopus 로고
    • Stochastic dominance-based rough set model for ordinal classification
    • W. Kotlowski, K. Dembczynski, S. Greco, and R. Slowinski Stochastic dominance-based rough set model for ordinal classification Information Sciences 178 2008 4019 4037
    • (2008) Information Sciences , vol.178 , pp. 4019-4037
    • Kotlowski, W.1    Dembczynski, K.2    Greco, S.3    Slowinski, R.4
  • 28
    • 45849092954 scopus 로고    scopus 로고
    • Attribute reduction in decision-theoretic rough set models
    • Y. Yao, and Y. Zhao Attribute reduction in decision-theoretic rough set models Information Science 178 2008 3356 3373
    • (2008) Information Science , vol.178 , pp. 3356-3373
    • Yao, Y.1    Zhao, Y.2
  • 30
    • 46249099337 scopus 로고    scopus 로고
    • A new frontier in computation - Computation with information described in natural language, keynote speaker's lecture notes
    • Taipei, Taiwan
    • L.A. Zadeh A new frontier in computation - computation with information described in natural language, keynote speaker's lecture notes IEEE Conference on Systems, Man, and Cybernetics Taipei, Taiwan 2006
    • (2006) IEEE Conference on Systems, Man, and Cybernetics
    • Zadeh, L.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.