A fuzzy preference-ranking model for a quality evaluation of hospital Web sites

International Journal of Intelligent Systems

Volumn 21, Issue 11, 2006, Pages 1181-1197

  Bilsel, R Ufuk ^a   Büyüközkan, Gülçin ^b   Ruan, Da ^c  

^a The Pennsylvania State University   (United States)

^b GALATASARAY UNIVERSITY   (Turkey)

^c BELGIAN NUCLEAR RESEARCH CENTRE   (Belgium)

Author keywords

[No Author keywords available]

Indexed keywords

DECISION MAKING; FUZZY SETS; HEALTH CARE; HOSPITALS; INFORMATION TECHNOLOGY;

ANALYTIC HIERARCHY PROCESS (AHP); E-SERVICE; QUALITY DIMENSIONS;

WEBSITES;

EID: 33845747179     PISSN: 08848173     EISSN: 1098111X     Source Type: Journal    
DOI: 10.1002/int.20177     Document Type: Article

References (46)

1. Chou DC, Chou AY. Healthcare information portal: A Web technology for the healthcare community. Technol Soc 2002;24:317-330.
2. Gruca TS, Wakefield DS. Hospital Web sites: Promise and progress. J Bus Res 2004; 57:1021-1025.
3. Aladwani AM, Palvia PC. Developing and validating an instrument for measuring user-perceived Web quality. Inform Manag 2002;39:467-476.
4. DraguIanescu N-G. Website quality evaluations: Criteria and tools. Int Inform Libr Rev 2002;34:247-254.
5. Jeong M, Oh H, Gregoire M. Conceptualizing Web site quality and its consequences in the lodging industry. Int J Hospit Manag 2003;22:161-175.
6. Kim S, Stoel L. Dimensional hierarchy of retail Website quality. Inform Manag 2004; 41:619-633.
7. Van Iwaarden J, Van der Wiele T, Ball L, Millen R. Perceptions about the quality of Web sites: A survey amongst students at Northeastern University and Erasmus University. Inform Manag 2004;41:947-959.
8. Pomerol J-C, Barba Romero S. Multicriterion decision in management: Principles and practice, 1st ed. James C, translator. Norwell, MA: Kluwer Academic Publishers; 2000.
9. Saaty TL. The analytic hierarchy process. New York: McGraw-Hill; 1980.
10. Babic Z, Plazibat N. Ranking of enterprises based on multicriterial analysis. Int J Prod Econ 1998:56-57:29-35.
11. Simon U, Brüggemann R, Pudenz S. Aspects of decision support in water management-Example Berlin and Potsdam (Germany) I - Spatially differentiated evaluation. Water Res 2004:38:1809-1816.
12. Macharis C, Springael J, De Brucker K, Verbeke A. PROMETHEE and AHP: The design of operational synergies in multicriteria analysis. Strengthening PROMETHEE with ideas of AHP. Eur J Oper Res 2004;153:307-317.
13. Brans JP, L'ingénierie de la décision. Elaboration d'instruments d'aide à la décision. Méthode PROMETHEE. In: Nadeau R, Landry M, editors. L'aide à la décision: Nature instruments et perspectives d'avenir. Lavai, QC: Presses de l'Université; 1982. pp 183-214.
14. Al-Shemmeri T, Al-Kloub B, Pearman A. Model choice in multicriteria decision aid. Eur J Oper Res 1997;97:550-560.
15. Goumas M, Lygerou V. An extension of the PROMETHEE method for decision making in fuzzy environment: Ranking of alternative energy exploitation projects. Eur J Oper Res 2000:123:606-613.
16. Ülengin F, Topçu İ, Şahin SÖ. An integrated decision aid system for Bosphorus water crossing problem. Eur J Oper Res 2001:134:179-192.
17. Albadvi A. Formulating national information technology strategies: A preference ranking model using PROMETHEE method. Eur J Oper Res 2004;153:290-296.
18. Topçu Yİ, Ülengin F. Energy for the future: An integrated decision aid for the case of Turkey. Energy 2004;29:137-154.
19. Zadeh LA. Fuzzy sets. Inform Contr 1965;8:338-353.
20. Cox J, Dale BG. Key quality factors in Web site design and use: An examination. Int J Qual Reliab Manag 2002; 19:862-888.
21. Van Iwaarden J, Van der Wiele T. A study on the applicability of SERVQUAL dimensions for Web sites; 2002. Available at: www.erim.eur.nl.
22. Kim S-E, Shaw T, Schneider H. Web site design benchmarking within industry groups. Internet Res 2003; 13:17-26.
23. Parasuraman A, Zeithaml VA, Berry LL. SERVQUAL: A multi-item scale for measuring consumer perceptions of service quality. J Retailing 1988;64:2-40.
24. Kaylor C, Deshazo R, Eck DV. Gauging e-government: A report on implementing services among American cities. Govern Inform Q 2001;18:293-307.
25. Smith AC. Applying evaluation criteria to New Zealand government websites. Int J Inform Manag 2001;21:137-149.
26. Chung T, Law R. Developing a performance indicator for hotel websites. Hospit Manag 2003:22:119-125.
27. Chao H. Assessing the quality of academic libraries on the Web: The development and testing of criteria. Libr Inform Sci Res 2002:24:169-194.
28. Novljan S, Maja Z. Web pages of Slovenian public libraries: Evaluation and guidelines. J Doc 2004;60:62-76.
29. Bedell SE, Agrawal A, Petersen LE. A systematic critique of diabetes on the World Wide Web for patients and their physicians. Int J Med Informat 2004;73:687-694.
30. Kuo Y-F. Integrating Kano's model into Web-community service quality. Total Qual Manag 2004; 15:925-939.
31. Toms EG, Taves AR. Measuring user perceptions of Web site reputation. Inform Process Manag 2004;40:291-317.
32. Van der Merwe R, Bekker J. A framework and methodology for evaluating e-commerce Web sites. Internet Res 2003;13:330-341.
33. Barnes SJ, Vidgen R. Measuring Web site quality improvements: A case study of the forum on strategic management knowledge exchange. Ind Manag Data Syst 2003;103:297-309.
34. Andreolini M, Colajanni M, Lancellotti R. Web system reliability and performance: Design and testing methodologies. In: Mendes E, Mosley N, editors. Web engineering-Theory and practice of metrics and measurement for Web development. Springer Verlag; 2005.
35. Gonzalez FJM, Palacios TMB. Quantitative evaluation of commercial Web sites: An empirical study of Spanish firms. Int J Inform Manag 2004;24:313-328.
36. Saaty TL, Vargas LG. Models, methods, concepts & applications of the analytical hierarchy process. Boston: Kluwer Academic Publishers; 2001.
37. Brans JP, Vincke Ph. A preference ranking organization method: The PROMETHEE method. Manag Sci 1985;31:647-656.
38. Brans JP, Mareschal B. The PROMCALC and GAIA decision support system for MCDA. Decis Support Syst 1994;12:297-310.
39. Bouri A, Martel JM, Chabchoub H. A multi-criterion approach for selecting attractive portfolio. J Multi-Criteria Decis Anal 2002;11:269-277.
40. ère ed. Lausanne: Presses Polytéchniques et Universitaires Romandes; 1996.
41. Zimmermann H-J. Fuzzy set theory and its applications, 3rd ed. Dordrecht: Kluwer Academic Publishers; 1996.
42. Dubois D, Prade H. Opérations on fuzzy numbers. Int J Syst Sci 1978;9:613-626.
43. Le Téno JF, Mareschal B. An interval version of PROMETHEE for the comparison of building products' design with ill-defined data on environmental quality. Eur J Oper Res 1998;109:522-529.
44. Geldermann J, Spengler T, Rentz O. Fuzzy outranking for environmental assessment. Case study: Iron and steel making industry. Fuzzy Set Syst 2000;115:45-65.
45. Yager RR. A procedure for ordering fuzzy subsets of the unit interval. Inform Sci 1981; 24:143-161.
46. Li YN, Tan KC, Xie M. Measuring Web-based service quality. Total Qual Manag 2002; 13:685-700.