Twenty years of service quality performance in the US airline industry

Managing Service Quality

Volumn 18, Issue 1, 2008, Pages 20-33

  Rhoades, Dawna L ^a   Waguespack Jr , Blaise ^a  

^a EMBRY RIDDLE AERONAUTICAL UNIVERSITY   (United States)

Author keywords

Airlines; Complaints; Customer satisfaction; Customer services quality; United States of America

Indexed keywords

EID: 39049146964     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520810842821     Document Type: Review

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