An evaluation of airline service quality using the fuzzy weighted SERVQUAL method

Applied Soft Computing Journal

Volumn 11, Issue 2, 2011, Pages 2117-2128

  Chou, Chien Chang ^a   Liu, Li Jen ^b   Huang, Sue Fen ^c   Yih, Jeng Ming ^d   Han, Tzeu Chen ^b  

^a NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

^b NATIONAL PENGHU UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^c NATIONAL YUNLIN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^d NATIONAL TAICHUNG UNIVERSITY OF EDUCATION   (Taiwan)

Author keywords

Airline; Fuzzy sets theory; Service quality; SERVQUAL method; Transportation

Indexed keywords

AIR TRAVELS; AIRLINE; AIRLINE SERVICES; EVALUATION CRITERIA; EXPECTATION VALUES; FUZZY SETS THEORY; LINGUISTIC TERMS; LINGUISTIC VARIABLE; NUMERICAL VALUES; SERVICE QUALITY; SERVQUAL; SUBJECTIVE EVALUATIONS; TRANSPORTATION INDUSTRY;

AIR TRANSPORTATION; FUZZY LOGIC; FUZZY SET THEORY; FUZZY SETS; LINGUISTICS; QUALITY OF SERVICE;

QUALITY CONTROL;

EID: 78751615546     PISSN: 15684946     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.asoc.2010.07.010     Document Type: Conference Paper

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