-
2
-
-
33645529860
-
A fuzzy AHP approach to evaluating machine tool alternatives'
-
Ayag, Z. and Ozdemir, R.G. (2006) 'A fuzzy AHP approach to evaluating machine tool alternatives', Journal of Intelligent Manufacturing, Vol. 17, No. 2, pp.179-190.
-
(2006)
Journal of Intelligent Manufacturing
, vol.17
, Issue.2
, pp. 179-190
-
-
Ayag, Z.1
Ozdemir, R.G.2
-
3
-
-
43849088153
-
The impact of website quality on customer satisfaction and purchase intentions: Evidence from online chinese visitors'
-
Bai, B., Law, R. and Wen, I. (2008) 'The impact of website quality on customer satisfaction and purchase intentions: evidence from online Chinese visitors', International Journal of Hospitality Management, Vol. 27, No. 2, pp.391-408.
-
(2008)
International Journal of Hospitality Management
, vol.27
, Issue.2
, pp. 391-408
-
-
Bai, B.1
Law, R.2
Wen, I.3
-
4
-
-
0020749247
-
Development of a tool measuring and analyzing computer user satisfaction'
-
Bailey, J.E. and Pearson, S.W. (1983) 'Development of a tool measuring and analyzing computer user satisfaction', Management Science, Vol. 29, No. 5, pp.530-544.
-
(1983)
Management Science
, vol.29
, Issue.5
, pp. 530-544
-
-
Bailey, J.E.1
Pearson, S.W.2
-
5
-
-
0038516947
-
An integrative approach to the assessment of e-commerce quality'
-
Barnes, S.J. and Vidgen, R.T. (2002) 'An integrative approach to the assessment of e-commerce quality', Journal of Electronic Commerce Research, Vol. 3, No. 3, pp.114-127.
-
(2002)
Journal of Electronic Commerce Research
, vol.3
, Issue.3
, pp. 114-127
-
-
Barnes, S.J.1
Vidgen, R.T.2
-
6
-
-
0006452469
-
Evaluating wap news sites: The WEBQUAL/M approach, in global cooperation in the new millennium'
-
Bled, Slovenia
-
Barnes, S.J., Liu, K. and Vidgen, R.T. (2001) 'Evaluating WAP news sites: The WEBQUAL/M approach, in global cooperation in the new millennium', Proceedings of the 9th European Conference on Information Systems, Bled, Slovenia.
-
(2001)
Proceedings of the 9th European Conference on Information Systems
-
-
Barnes, S.J.1
Liu, K.2
Vidgen, R.T.3
-
7
-
-
0031120645
-
Working the web'
-
Bruno, L. (1997) 'Working the web', Data Communications, Vol. 26, No. 5, pp.7-9.
-
(1997)
Data Communications
, vol.26
, Issue.5
, pp. 7-9
-
-
Bruno, L.1
-
8
-
-
84863694696
-
The usability of university websites - A study on european university of lefke'
-
Caglar, E. and Mentes, S.A. (2012) 'The usability of university websites - A study on European University of Lefke', International Journal of Business Information Systems, Vol. 11, No. 1, pp.22-40.
-
(2012)
International Journal of Business Information Systems
, vol.11
, Issue.1
, pp. 22-40
-
-
Caglar, E.1
Mentes, S.A.2
-
9
-
-
84880536134
-
Semantic approach to travel information search and itinerary recommendation'
-
Cao, T.D. and Nguyen, Q.M. (2012) 'Semantic approach to travel information search and itinerary recommendation', International Journal of Web Information Systems, Vol. 8, No. 3, pp.256-277.
-
(2012)
International Journal of Web Information Systems
, vol.8
, Issue.3
, pp. 256-277
-
-
Cao, T.D.1
Nguyen, Q.M.2
-
10
-
-
0000672127
-
Applications of the extent analysis method on FAHP'
-
Chang, D.Y. (1996) 'Applications of the extent analysis method on FAHP', European Journal of Operational Research, Vol. 95, No. 3, pp.649-655.
-
(1996)
European Journal of Operational Research
, vol.95
, Issue.3
, pp. 649-655
-
-
Chang, D.Y.1
-
11
-
-
79959890910
-
The moderating effect of customer perceived value on online shopping behaviour'
-
Chang, H.H. and Wang, H.W. (2011) 'The moderating effect of customer perceived value on online shopping behaviour', Online Information Review, Vol. 35, No. 3, pp.333-359.
-
(2011)
Online Information Review
, vol.35
, Issue.3
, pp. 333-359
-
-
Chang, H.H.1
Wang, H.W.2
-
12
-
-
84860367991
-
Web 2.0 applications in government web sites: Prevalence, use and correlations with perceived web site quality'
-
Chua, A.Y.K., Goh, D.H. and Ang, R.P. (2012) 'Web 2.0 applications in government web sites: prevalence, use and correlations with perceived web site quality', Online Information Review, Vol. 36, No. 2, pp.175-195.
-
(2012)
Online Information Review
, vol.36
, Issue.2
, pp. 175-195
-
-
Chua, A.Y.K.1
Goh, D.H.2
Ang, R.P.3
-
13
-
-
44449097757
-
Retail store loyalty management via an analysis of heterogeneity of the service elements'
-
Cortinas, M., Elorz, M. and Villanueva, M.L. (2004) 'Retail store loyalty management via an analysis of heterogeneity of the service elements', International Review of Retail, Detail, Distribution, and Consumer Research, Vol. 14, No. 4, pp.407-436.
-
(2004)
International Review of Retail, Detail, Distribution, and Consumer Research
, vol.14
, Issue.4
, pp. 407-436
-
-
Cortinas, M.1
Elorz, M.2
Villanueva, M.L.3
-
14
-
-
0002704641
-
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments'
-
Cronin, J.J., Brady, M.K. and Hult, G.T.M. (2000) 'Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments', Journal of Retailing, Vol. 76, No. 2, pp.193-218.
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 193-218
-
-
Cronin, J.J.1
Brady, M.K.2
Hult, G.T.M.3
-
15
-
-
72249114849
-
Information systems success: The quest for the dependent variable'
-
DeLone, W.H. and McLean, E.R. (1992) 'Information systems success: The quest for the dependent variable', Information Systems Research, Vol. 3, No. 1, pp.60-95.
-
(1992)
Information Systems Research
, vol.3
, Issue.1
, pp. 60-95
-
-
DeLone, W.H.1
McLean, E.R.2
-
16
-
-
0036738975
-
Antecedents of B2C channel satisfaction and preference: Validating e-commerce metrics'
-
Devaraj, S., Fan, M. and Kohli, R. (2002) 'Antecedents of B2C channel satisfaction and preference: validating e-commerce metrics', Information Systems Research, Vol. 13, No. 3, pp.316-333.
-
(2002)
Information Systems Research
, vol.13
, Issue.3
, pp. 316-333
-
-
Devaraj, S.1
Fan, M.2
Kohli, R.3
-
17
-
-
79951610639
-
A comparison of asian e-government websites quality: Using a non-parametric test'
-
Dominic, P.D.D., Jati, H., Sellappan, P. and Nee, G.K. (2011) 'A comparison of Asian e-government websites quality: using a non-parametric test', International Journal of Business Information Systems, Vol. 7, No. 2, pp.220-246.
-
(2011)
International Journal of Business Information Systems
, vol.7
, Issue.2
, pp. 220-246
-
-
Dominic, P.D.D.1
Jati, H.2
Sellappan, P.3
Nee, G.K.4
-
18
-
-
78650537916
-
Investigating the non-linear effects e-service quality on customer satisfaction'
-
Finn, A. (2010) 'Investigating the non-linear effects e-service quality on customer satisfaction', Journal of Retailing and Consumer Services, Vol. 18, No. 1, pp.27-37.
-
(2010)
Journal of Retailing and Consumer Services
, vol.18
, Issue.1
, pp. 27-37
-
-
Finn, A.1
-
19
-
-
84860359990
-
The multiple criteria and sub-criteria for electronic service quality evaluation: An interdependence perspective'
-
Hsu, T.H., Hung, L.C. and Tang, J.W. (2012) 'The multiple criteria and sub-criteria for electronic service quality evaluation: An interdependence perspective', Online Information Review, Vol. 36, No. 2, pp.241-260.
-
(2012)
Online Information Review
, vol.36
, Issue.2
, pp. 241-260
-
-
Hsu, T.H.1
Hung, L.C.2
Tang, J.W.3
-
20
-
-
79957639954
-
Progress and development of information and communication technologies in hospitality'
-
Ip, C., Leung, R. and Law, R. (2011) 'Progress and development of information and communication technologies in hospitality', International Journal of Contemporary Hospitality Management, Vol. 23, No. 4, pp.533-551.
-
(2011)
International Journal of Contemporary Hospitality Management
, vol.23
, Issue.4
, pp. 533-551
-
-
Ip, C.1
Leung, R.2
Law, R.3
-
21
-
-
84861905278
-
Online shopping behaviour: Moderating role of gender and product category'
-
Kanungo, S. and Jain, V. (2012) 'Online shopping behaviour: moderating role of gender and product category', International Journal of Business Information Systems, Vol. 10, No. 2, pp.197-221.
-
(2012)
International Journal of Business Information Systems
, vol.10
, Issue.2
, pp. 197-221
-
-
Kanungo, S.1
Jain, V.2
-
22
-
-
80052658033
-
Using fuzzy AHP for evaluating the dimensions of data quality'
-
Khosroanjom, D., Ahmadzade, M., Niknafs, A. and Kiani Mavi, R. (2011) 'Using fuzzy AHP for evaluating the dimensions of data quality', International Journal of Business Information Systems, Vol. 8, No. 3, pp.269-285.
-
(2011)
International Journal of Business Information Systems
, vol.8
, Issue.3
, pp. 269-285
-
-
Khosroanjom, D.1
Ahmadzade, M.2
Niknafs, A.3
Kiani Mavi, R.4
-
23
-
-
78649834382
-
Fuzzy based clustering algorithm for privacy preserving data mining'
-
Kumar, P., Varma, K.I. and Sureka, A. (2011) 'Fuzzy based clustering algorithm for privacy preserving data mining', International Journal of Business Information Systems, Vol. 7, No. 1, pp.27-40.
-
(2011)
International Journal of Business Information Systems
, vol.7
, Issue.1
, pp. 27-40
-
-
Kumar, P.1
Varma, K.I.2
Sureka, A.3
-
24
-
-
0040027231
-
Individual and situational factors influencing negative word-of-mouth behaviour
-
Lau, G.T. and Ng, S. (2001) 'Individual and situational factors influencing negative word-of-mouth behaviour', Canadian Journal of Administrative Sciences, Vol. 18, No. 3, pp.163-178. (Pubitemid 33610862)
-
(2001)
Canadian Journal of Administrative Sciences
, vol.18
, Issue.3
, pp. 163-178
-
-
Lau, G.K.1
Ng, S.2
-
25
-
-
79958059402
-
A comparative study of web site performance'
-
Lee, J.K. and Morrison, A.M. (2010) 'A comparative study of web site performance', Journal of Hospitality and Tourism Technology, Vol. 1 No. 1, pp.50-67.
-
(2010)
Journal of Hospitality and Tourism Technology
, vol.1
, Issue.1
, pp. 50-67
-
-
Lee, J.K.1
Morrison, A.M.2
-
26
-
-
0038122475
-
WEBQUAL: Measure of web site quality'
-
Loiacono, E.T., Watson, R.T. and Hoodhue, D.L. (2002) 'WEBQUAL: measure of web site quality', Marketing Educators Conference: Marketing Theory and Applications, Vol. 13, No. 6, pp.432-437.
-
(2002)
Marketing Educators Conference: Marketing Theory and Applications
, vol.13
, Issue.6
, pp. 432-437
-
-
Loiacono, E.T.1
Watson, R.T.2
Hoodhue, D.L.3
-
27
-
-
0038433902
-
Dimensions of web quality'
-
Madu, C.N. and Madu, A.A. (2002) 'Dimensions of web quality', International Journal of Quality and Reliability Management, Vol. 19, No. 3, pp.246-258.
-
(2002)
International Journal of Quality and Reliability Management
, vol.19
, Issue.3
, pp. 246-258
-
-
Madu, C.N.1
Madu, A.A.2
-
28
-
-
84869225862
-
International hotel revenue management: Web-performance effectiveness modelling - research comparative'
-
Maier, T.A. (2012) 'International hotel revenue management: web-performance effectiveness modelling - research comparative', Journal of Hospitality and Tourism Technology, Vol. 3, No. 2, pp.121-137.
-
(2012)
Journal of Hospitality and Tourism Technology
, vol.3
, Issue.2
, pp. 121-137
-
-
Maier, T.A.1
-
29
-
-
84889651202
-
Evaluation of the quality of research institutes websites affiliated to the ministry of science, research, and technology located in tehran from users' viewpoint'
-
Mohammad Ismaiel, S. and Khanlarkhani, A. (2009) 'Evaluation of the quality of research institutes websites affiliated to the Ministry of Science, Research, and Technology located in Tehran from users' viewpoint', Journal of Library Message, Vol. 14, No. 3, pp.87-103.
-
(2009)
Journal of Library Message
, vol.14
, Issue.3
, pp. 87-103
-
-
Mohammad Ismaiel, S.1
Khanlarkhani, A.2
-
31
-
-
5644243245
-
Measuring and improving service quality: A literature review and research agenda'
-
Bart Weitz (Ed.):, Sage, Thousand Oaks, CA
-
Parasuraman, A. and Zeithaml, V.A. (2002) 'Measuring and improving service quality: A literature review and research agenda', in Bart Weitz (Ed.): Handbook of Marketing, Sage, Thousand Oaks, CA.
-
(2002)
Handbook of Marketing
-
-
Parasuraman, A.1
Zeithaml, V.A.2
-
32
-
-
20444499779
-
E-S-QUAL a multiple-item scale for assessing electronic service quality
-
DOI 10.1177/1094670504271156
-
Parasuraman, A., Zeithaml, V.A. and Malhotra, A. (2005) 'E-S-Qual: A multiple item scale for measuring electronic service quality', Journal of Service Research, Vol. 7, No. 3, pp.213-233. (Pubitemid 40938024)
-
(2005)
Journal of Service Research
, vol.7
, Issue.3
, pp. 213-233
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Malhotra, A.3
-
33
-
-
37149034305
-
A decision-making framework model for material selection using a combined multiple attribute decision-making method
-
DOI 10.1007/s00170-006-0752-7
-
Rao, R.V. and Davim, J.P. (2008) 'A decision-making framework model for material selection using a combined multiple attribute decision-making method', International Journal of Advanced Manufacturing Technology, Vol. 35, Nos. 7/8, pp.751-760. (Pubitemid 350260749)
-
(2008)
International Journal of Advanced Manufacturing Technology
, vol.35
, Issue.7-8
, pp. 751-760
-
-
Rao, R.V.1
Davim, J.P.2
-
34
-
-
84864652392
-
Three-dimensional model for the global quality of a website'
-
Rocha, A. (2012) 'Three-dimensional model for the global quality of a website', International Journal of Business Information Systems, Vol. 10, No. 4, pp.436-446.
-
(2012)
International Journal of Business Information Systems
, vol.10
, Issue.4
, pp. 436-446
-
-
Rocha, A.1
-
35
-
-
17044393079
-
The moderating effect of on-line experience on the antecedents and consequences of on-line satisfaction'
-
Rodgers, W., Negash, S. and Suk, K. (2005) 'The moderating effect of on-line experience on the antecedents and consequences of on-line satisfaction', Psychology and Marketing, Vol. 22, No. 4, pp.313-331.
-
(2005)
Psychology and Marketing
, vol.22
, Issue.4
, pp. 313-331
-
-
Rodgers, W.1
Negash, S.2
Suk, K.3
-
36
-
-
84886421686
-
Modelling a web site quality-based recommendation system'
-
Rohrer, E., Motz, R. and Diaz, A. (2011) 'Modelling a web site quality-based recommendation system', International Journal of Web Information Systems, Vol. 7, No. 4, pp.396-420.
-
(2011)
International Journal of Web Information Systems
, vol.7
, Issue.4
, pp. 396-420
-
-
Rohrer, E.1
Motz, R.2
Diaz, A.3
-
39
-
-
84889654504
-
Evaluation of electronic services quality by using equal model'
-
Saieda Ardekani, S., Taheri Demneh, M. and Mansouri, H. (2009) 'Evaluation of electronic services quality by using equal model', Journal of Library Studies and Information Knowledge, Vol. 3, No. 4, pp.5-30.
-
(2009)
Journal of Library Studies and Information Knowledge
, vol.3
, Issue.4
, pp. 5-30
-
-
Saieda Ardekani, S.1
Taheri Demneh, M.2
Mansouri, H.3
-
40
-
-
84875589757
-
A framework analysis for managing feedback of visitors of a web site'
-
Schefels, C. and Zicari, R.V. (2012) 'A framework analysis for managing feedback of visitors of a web site', International Journal of Web Information Systems, Vol. 8, No. 1 pp.127-150.
-
(2012)
International Journal of Web Information Systems
, vol.8
, Issue.1
, pp. 127-150
-
-
Schefels, C.1
Zicari, R.V.2
-
41
-
-
79960021376
-
SERVQUAL and model of service quality gaps: A framework for determining and prioritizing critical factors in delivering quality services'
-
Partha Sarathy, V. (Ed):, ICFAI University Press, Andhra Pradesh, 117-131
-
Shahin, A. (2006) 'SERVQUAL and model of service quality gaps: A framework for determining and prioritizing critical factors in delivering quality services', in Partha Sarathy, V. (Ed): Service Quality - An Introduction, ICFAI University Press, Andhra Pradesh, pp.117-131.
-
(2006)
Service Quality - An Introduction
-
-
Shahin, A.1
-
42
-
-
84993027424
-
An integrated approach for service quality and effectiveness improvement with a case study in the recycling pavilion service process of isfahan municipality'
-
Shahin, A., Attafar, A. and Samea, M. (2012a) 'An integrated approach for service quality and effectiveness improvement with a case study in the recycling pavilion service process of Isfahan municipality', Measuring Business Excellence, Vol. 16, No. 3, pp.84-99.
-
(2012)
Measuring Business Excellence
, vol.16
, Issue.3
, pp. 84-99
-
-
Shahin, A.1
Attafar, A.2
Samea, M.3
-
43
-
-
84859620719
-
Service quality robust design - with a case study in airport services'
-
Shahin, A., Janatyan, N. and Nasirzadeh, N. (2012b) 'Service quality robust design - with a case study in airport services', International Journal of Productivity and Quality Management, Vol. 9, No. 3, pp.404-421.
-
(2012)
International Journal of Productivity and Quality Management
, vol.9
, Issue.3
, pp. 404-421
-
-
Shahin, A.1
Janatyan, N.2
Nasirzadeh, N.3
-
44
-
-
0031144150
-
Data quality in context
-
Strong, R., Lee, Y. and Wang, R. (1997) 'Data quality in context', Communications of the ACM, Vol. 40, No. 5, pp.103-110. (Pubitemid 127442929)
-
(1997)
Communications of the ACM
, vol.40
, Issue.5
, pp. 103-110
-
-
Strong, D.M.1
Lee, Y.W.2
Wang, R.Y.3
-
45
-
-
0141935620
-
The evaluation of airline service quality by fuzzy MCDM'
-
Tsaur, S., Chang, T. and Yen, C. (2002) 'The evaluation of airline service quality by fuzzy MCDM', Tourism Management, Vol. 23, No. 2, pp.107-115.
-
(2002)
Tourism Management
, vol.23
, Issue.2
, pp. 107-115
-
-
Tsaur, S.1
Chang, T.2
Yen, C.3
-
46
-
-
84856779626
-
An online information system to support blended training of rural SMEs on e-government'
-
Tzikopoulos, A., Manouselis, N., Kastrantas, K. and Costopoulou, C. (2012) 'An online information system to support blended training of rural SMEs on e-government', Program: Electronic Library and Information Systems, Vol. 46, No. 1, pp.123-143.
-
(2012)
Program: Electronic Library and Information Systems
, vol.46
, Issue.1
, pp. 123-143
-
-
Tzikopoulos, A.1
Manouselis, N.2
Kastrantas, K.3
Costopoulou, C.4
-
47
-
-
0037289296
-
Rethinking paradigms of service: Service in a virtual environment
-
DOI 10.1108/01443570310453271
-
Voss, C.A. (2003) 'Rethinking paradigms of service: service in a virtual environment', International Journal of Operations and Production Management, Vol. 23, No. 1, pp.88-104. (Pubitemid 36263571)
-
(2003)
International Journal of Operations and Production Management
, vol.23
, Issue.1
, pp. 88-104
-
-
Voss, C.A.1
-
48
-
-
35348973437
-
On the extent analysis method for fuzzy AHP and its applications
-
DOI 10.1016/j.ejor.2007.01.050, PII S0377221707002251
-
Wang, Y.M., Luo, Y. and Hua, Z. (2008) 'On the extent analysis method for fuzzy AHP and its applications', European Journal of Operational Research, Vol. 186, No. 2, pp.735-747. (Pubitemid 47615329)
-
(2008)
European Journal of Operational Research
, vol.186
, Issue.2
, pp. 735-747
-
-
Wang, Y.-M.1
Luo, Y.2
Hua, Z.3
-
49
-
-
33646745838
-
Assessing the relationships between e-tail success and product and Web site factors
-
DOI 10.1002/dir.20060
-
Weathers, D. and Makienko, I. (2006) 'Assessing the relationships between e-tail success and product and web site factors', Journal of Interactivity Marketing, Vol. 20, No. 2, pp.41-54. (Pubitemid 43745127)
-
(2006)
Journal of Interactive Marketing
, vol.20
, Issue.2
, pp. 41-54
-
-
Weathers, D.1
Makienko, I.2
-
50
-
-
0038119511
-
ETailQ: Dimensionalizing, measuring and predicting etail quality
-
DOI 10.1016/S0022-4359(03)00034-4, PII S0022435903000344
-
Wolfinbarger, M.F. and Gilly, M.C. (2003) 'ETAILQ: dimensionalizing, measuring and predicting e-tailing quality', Journal of Retailing, Vol. 79, No. 3, pp.183-198. (Pubitemid 36860599)
-
(2003)
Journal of Retailing
, vol.79
, Issue.3
, pp. 183-198
-
-
Wolfinbarger, M.1
Gilly, M.C.2
-
52
-
-
3242660945
-
Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services
-
DOI 10.1108/09564230410540953
-
Yang, Z. and Fang, X. (2004) 'Online service quality dimensions and their relationships with satisfaction: A content analysis of customer reviews of securities brokerage services', International Journal of Service Industry Management, Vol. 15, No. 3, pp.302-326. (Pubitemid 38963510)
-
(2004)
International Journal of Service Industry Management
, vol.15
, Issue.3
, pp. 302-326
-
-
Yang, Z.1
Fang, X.2
-
53
-
-
0141935580
-
Consumer perception of eservice quality: From internet purchaser and non-purchaser perspectives'
-
Yang, Z. and Jun, M. (2002) 'Consumer perception of eservice quality: from internet purchaser and non-purchaser perspectives', Journal of Business Strategies, Vol. 19, No. 1, pp.19-41.
-
(2002)
Journal of Business Strategies
, vol.19
, Issue.1
, pp. 19-41
-
-
Yang, Z.1
Jun, M.2
-
54
-
-
84986133168
-
Service quality dimensions of internet retailing: An exploratory analysis'
-
Yang, Z., Peterson, R.T. and Cai, S. (2003) 'Service quality dimensions of internet retailing: An exploratory analysis', Journal of Service Marketing, Vol. 17, No. 7, pp.685-700.
-
(2003)
Journal of Service Marketing
, vol.17
, Issue.7
, pp. 685-700
-
-
Yang, Z.1
Peterson, R.T.2
Cai, S.3
-
56
-
-
0003148541
-
Developing a scale to measure the perceived quality of internet shopping sites (sitequal)'
-
Yoo, B. and Donthu, N. (2001) 'Developing a scale to measure the perceived quality of internet shopping sites (SITEQUAL)', Quarterly Journal of Electronic Commerce, Vol. 2, No. 1, pp.31-47.
-
(2001)
Quarterly Journal of Electronic Commerce
, vol.2
, Issue.1
, pp. 31-47
-
-
Yoo, B.1
Donthu, N.2
-
57
-
-
34248666540
-
-
Zadeh, L.A. (1965) Fuzzy Sets, Information and Control, Vol. 8, No. 3, pp.338-353.
-
(1965)
Fuzzy Sets, Information and Control
, vol.8
, Issue.3
, pp. 338-353
-
-
Zadeh, L.A.1
-
58
-
-
84889679473
-
Evaluation of electronic services quality in raja passenger trains company'
-
Zahedi, S.H. and Biniaz, G. (2008) 'Evaluation of electronic services quality in Raja Passenger Trains Company', Journal of Information Technology Management, Vol. 1, No. 1, pp.65-82.
-
(2008)
Journal of Information Technology Management
, vol.1
, Issue.1
, pp. 65-82
-
-
Zahedi, S.H.1
Biniaz, G.2
-
59
-
-
0036399221
-
Service quality delivery through web sites: A critical review of extant knowledge'
-
Zeithaml, V.A., Parasuraman, A. and Malhotra, A. (2002) 'Service quality delivery through web sites: A critical review of extant knowledge', Journal of the Academy of Marketing Science, Vol. 30, No. 4, pp.358-371.
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, Issue.4
, pp. 358-371
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Malhotra, A.3
|