Total quality management in California public higher education

Quality Assurance in Education

Volumn 9, Issue 3, 2001, Pages 127-131

  Aly, Nael ^a   Akpovi, Joseph ^b  

^a CALIFORNIA STATE UNIVERSITY   (United States)

^b E&J Gallo Winery ^*  (United States)

Author keywords

Higher education; Total Quality Management; USA

Indexed keywords

EID: 84986180510     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684880110399077     Document Type: Article

References (7)

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3. Oblinger, D. and Rush, S. (1997), The Learning Revolution: The Challenge of Information Technology in the Academy, Anker Publishing, Bolton, MA.
4. Montano, C. and Utter, G. (1999), “Total quality management in higher education”, Quality Progress, Vol. 32 No. 8, pp. 52-9.
5. Reed, C. (1998), Chancellor’s remarks at the CSU Academic Conference, Asilomar Conference Center, Pacific Grove, CA, 18 November.
6. Tuttle, T. (1994), “Is total quality worth the effort? How do we know?”, New Directions for Higher Education, Vol. 21 No. 32, pp. 21-32
7. Vazzana, G., Backmann, D. and Elfrink, J. (1997), “Does higher education practice what it teaches?”, Quality Progress, Vol. 30 No. 12, pp. 67-70.