Integrated model of hot spring service quality perceptions under uncertainty

Applied Soft Computing Journal

Volumn 12, Issue 8, 2012, Pages 2352-2361

  Tseng, Ming Lang ^a,b   Chen, Yuan Ho ^a   Geng, Yong ^b  

^a LUNGHWA UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b INSTITUTE OF APPLIED ECOLOGY   (China)

Author keywords

Extension of Decision Making Trial and Evaluation Laboratory; Fuzzy set theory; Service quality perceptions

Indexed keywords

CUSTOMER EXPECTATION; DECISION MAKING TRIAL AND EVALUATION LABORATORIES; DEMATEL; EMPLOYEE PERFORMANCE; FUZZY EXTENSION; INTEGRATED MODELS; NUMERICAL VALUES; OBJECTIVE FUNCTIONS; SERVICE BUSINESS; SERVICE QUALITY; STRATEGIC GOALS; VISUAL MODEL;

DECISION MAKING; FUZZY SET THEORY; HOT SPRINGS; QUALITY OF SERVICE; RATING;

FUNCTION EVALUATION;

EID: 84861931905     PISSN: 15684946     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.asoc.2012.03.044     Document Type: Article

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