Strategic analysis of transit service quality using fuzzy AHP methodology

European Transport - Trasporti Europei

Volumn , Issue 53, 2013, Pages

  Lupo, Toni ^a  

^a UNIVERSITY OF PALERMO   (Italy)

Author keywords

AHP Method; Customer Satisfaction Evaluation; Fuzzy Sets Theory; ServQual Model; Transit Service Quality; Uncertainty Management

Indexed keywords

AHP METHOD; FUZZY SETS THEORY; SERVQUAL MODELS; TRANSIT SERVICES; UNCERTAINTY MANAGEMENT;

CUSTOMER SATISFACTION; FUZZY SETS; HIERARCHICAL SYSTEMS; MASS TRANSPORTATION; QUALITY OF SERVICE; UNCERTAINTY ANALYSIS;

QUALITY CONTROL;

EID: 84885138872     PISSN: 18253997     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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