A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality

Computers and Industrial Engineering

Volumn 61, Issue 3, 2011, Pages 637-646

  Awasthi, Anjali ^a   Chauhan, Satyaveer S ^b   Omrani, Hichem ^c   Panahi, Ariyo ^a  

^a Concordia University ^*  (Canada)

^b Gina Cody School of Engineering and Computer Science   (Canada)

^c NONE   (Luxembourg)

Author keywords

Fuzzy theory; Service quality; SERVQUAL; TOPSIS; Urban transportation system

Indexed keywords

FUZZY THEORY; SERVICE QUALITY; SERVQUAL; TOPSIS; URBAN TRANSPORTATION SYSTEMS;

CUSTOMER SATISFACTION; LINGUISTICS; QUALITY OF SERVICE; SENSITIVITY ANALYSIS; TRANSPORTATION;

QUALITY CONTROL;

EID: 80053217743     PISSN: 03608352     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.cie.2011.04.019     Document Type: Article

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