The impact of customer knowledge and customer relationship management on service quality

International Journal of Quality and Service Sciences

Volumn 6, Issue 1, 2014, Pages 77-96

  Tseng, Shu Mei ^a   Wu, Pin Hong ^a  

^a I SHOU UNIVERSITY   (Taiwan)

Author keywords

Customer knowledge; Customer relationship management; Service quality

Indexed keywords

EID: 84927663518     PISSN: 1756669X     EISSN: 17566703     Source Type: Journal    
DOI: 10.1108/IJQSS-08-2012-0014     Document Type: Article

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