Customer knowledge management

Journal of the Operational Research Society

Volumn 53, Issue 8, 2002, Pages 875-884

  Garcia Murillo M ^a   Annabi, H ^a  

^a SYRACUSE UNIVERSITY   (United States)

Author keywords

Customer knowledge; Customer knowledge management; Customer relationship management; Knowledge management; Management learning; Retail

Indexed keywords

CUSTOMER SATISFACTION; INFORMATION MANAGEMENT; INFORMATION RETRIEVAL; KNOWLEDGE BASED SYSTEMS; MATHEMATICAL MODELS;

CUSTOMER KNOWLEDGE MANAGEMENT;

OPERATIONS RESEARCH;

EID: 0036682460     PISSN: 01605682     EISSN: None     Source Type: Journal    
DOI: 10.1057/palgrave.jors.2601365     Document Type: Article

References (15)

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9. An overview of sense-making research: Concepts, methods and results to date
10. Toward a reconceptualization of information seeking research: Focus on the exchange of meaning