Decision execution mechanisms of IT governance: The CRM case

International Journal of Information Management

Volumn 32, Issue 2, 2012, Pages 147-157

  Dong, Shutao ^a  

^a Renmin University of China   (China)

Author keywords

Business process; Customer relationship management; Decision execution; Decision making; Horizontal coordination; IT governance; Vertical advocacy

Indexed keywords

DECISION THEORY; DIFFUSION; MANAGERS; PUBLIC RELATIONS;

BUSINESS PROCESS; CUSTOMER RELATIONSHIP MANAGEMENT; DECISION EXECUTION; HORIZONTAL COORDINATION; IT GOVERNANCE; VERTICAL ADVOCACY;

DECISION MAKING;

EID: 84857785684     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2011.09.003     Document Type: Article

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