Measurement of service quality from the customer's perspective - An empirical study

Total Quality Management and Business Excellence

Volumn 18, Issue 4, 2007, Pages 435-449

  Saravanan, R ^a   Rao, K S P ^a  

^a ANNA UNIVERSITY   (India)

Author keywords

Conceptual framework; Customer perceptions; Instrument; Service quality

Indexed keywords

EID: 34248582438     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360701231872     Document Type: Article

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