Relationship marketing: The importance of customer-perceived service quality in retail banking

Service Industries Journal

Volumn 16, Issue 3, 1996, Pages 287-304

  Holmlund, Maria ^a   Kock, Sören ^a  

^a HANKEN SCHOOL OF ECONOMICS   (Finland)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0041747149     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642069600000029     Document Type: Article

References (31)

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