Knowledge management in eBusiness and customer relationship management: South African case study findings

International Journal of Information Management

Volumn 24, Issue 1, 2004, Pages 73-86

  Du Plessis, Marina ^a   Boon, J A ^b  

^a ABSA Group Limited   (South Africa)

^b UNIVERSITY OF PRETORIA   (South Africa)

Author keywords

Customer relationship management; eBusiness; Knowledge management; South Africa

Indexed keywords

CUSTOMER SATISFACTION; INDUSTRIAL ECONOMICS; INDUSTRIAL MANAGEMENT; INFORMATION MANAGEMENT; KNOWLEDGE ENGINEERING; SOCIETIES AND INSTITUTIONS;

CUSTOMER RELATIONSHIP MANAGEMENT (CRM); EBUSINESS; KNOWLEDGE MANAGEMENT; SOUTH AFRICA;

ELECTRONIC COMMERCE;

EID: 1242287847     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2003.10.002     Document Type: Article

References (10)

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