Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters

Journal of Service Management

Volumn 22, Issue 4, 2011, Pages 491-521

  Gruber, Thorsten ^a   Frugone, Fabricio ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Doctor patient relationship; General practitioners; Health services; Laddering; National Health Service; Service recovery; United Kingdom

Indexed keywords

EID: 80052627035     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231111155097     Document Type: Article

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