Service quality in higher education: The role of student expectations

Journal of Business Research

Volumn 60, Issue 9, 2007, Pages 949-959

  Voss, Roediger ^a   Gruber, Thorsten ^b   Szmigin, Isabelle ^c  

^a Ludwigsburg University of Education   (Germany)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

^c UNIVERSITY OF BIRMINGHAM   (United Kingdom)

Author keywords

Higher education; Laddering; Means end; Service quality

Indexed keywords

EID: 34547132084     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2007.01.020     Document Type: Article

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